SHAW Lab Group in North York, ON is looking for a full-time Customer Service Representative who demonstrates professionalism, patience, and people-first attitude. The Customer Service Representative must have excellent written and verbal communication. Qualified applicants know how to demonstrate confidence, understanding and urgency.

Job Type: Full Time

Work Location: 105 Bentworth Ave, Unit 1

Workdays: Monday to Friday Shift

Hours: Business hours 8:30 AM – 5:00 PM (Flexibility required)

Shift Duration: 8 hours per day

Responsibilities:

- Answer 40-60 calls per day
- Multi-task: simultaneously listen and enter data
- Ship/ receive dental cases
- Schedule dental cases (average of 20 per hour)
- Schedule courier pick ups
- Provide knowledgeable answers to questions about product, pricing, and case status
- Work with internal departments to meet customer's needs
- Achieve individual/team goals and KPI's
- Ability to navigate multiple systems to accurately document and research customer information
- Other administrative duties assigned by management

Qualifications

- At least 1 - 3 years of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize,



and prioritize work
- Knowledge or experience in the dental industry is an asset
- Attention to detail

Compensation: Based on experience. Medical and Dental advantages. 2 weeks of paid vacation Job Types: Permanent, Full-time

Benefits

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care

Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- This posting is for a current vacancy.
- Artificial Intelligence (AI) is not used to screen, assess, or select applicants in our hiring process.

Job Type: Full-time Pay: From $46,000.00 per year

Benefits

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Ability to commute/relocate:
- North York, ON M6A 1P6: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Are you legally entitled to work in Canada?

Education:
- Secondary School (preferred)

Experience:
- Customer service: 1 year (required)

Language:
- English (required)

Location:
- North York, ON M6A 1P6 (required)

Work Location: In person

📌 Customer Service Representative ( Phone Team) (North York)
🏢 Shaw Lab Group
📍 North York