Drive customer success with Quandri as a Customer Success Manager in Vancouver. Own mid-market insurance accounts, boost adoption, and enhance customer satisfaction through AI-powered solutions. In this pivotal hybrid role, you will lead customer success efforts at Quandri.

Your focus will be on managing a portfolio of mid-market insurance brokers, ensuring they unlock the full potential of our creative platform. Build relationships, deliver engaging product training, and proactively address client needs to drive retention and revenue growth. Key Responsibilities:

- Manage mid-market insurance brokerage accounts effectively
- Lead adoption and change management sessions with clients
- Identify upsell opportunities with proactive touchpoints
- Track customer activities and maintain CRM accuracy
- Coordinate renewals and resolve customer disputes Requirements:
- 3+ years in Customer Success or Account Management
- Experience with AI tools to streamline customer workflows
- Proficiency in CRM platforms, preferably HubSpot
- Strong communication and presentation skills
- Organized and detail-oriented in task management Leverage your customer success expertise to enhance client relationships and drive impactful solutions at Quandri.

📌 Customer Success Manager at Quandri (Vancouver)
🏢 Quandri
📍 Vancouver