Join our agile team as a Customer Success Manager focused on G2000 accounts, based in Toronto. Leverage your technical expertise to drive customer value and retention. In this hybrid position, you will serve as a critical advisor, ensuring that the company aligns with clients’ multi-year transformation goals.

You’ll collaborate with C-suite executives and lead the charge on customer engagement initiatives that maximize usage and increase satisfaction. This role demands strategic thinking and deep relationship-building to facilitate optimal consumption paths for complex accounts. Key Responsibilities:

- Mitigate consumption risks by defining success metrics
- Analyze operational performance in business reviews
- Develop strategic account programs for revenue growth
- Report on progress against defined strategic outcomes
- Leverage customer insights to influence internal teams Requirements:
- 9-12+ years in customer-facing technical roles
- 6+ years in G2000 revenue responsibility
- Proven C-suite communication skills
- Bachelor’s degree in Computer Science or similar Drive transformative outcomes for clients by effectively utilizing your skills and insights in this pivotal managerial role.

📌 Customer Success Manager forAccounts (Toronto)
🏢 United States Digital Space
📍 Toronto