We’re looking for a friendly, organized, and confident Customer Support & Client Onboarding Specialist to be one of the first points of contact for prospective and existing clients.

You’ll answer questions about our platform, help prospective clients understand which solutions fit their needs, coordinate demos and installations, and provide front-line support for common client questions.

Responsibilities

- Respond to inbound client inquiries through chat and email, with phone support provided for urgent cases or when specifically requested by a pharmacy
- Answer questions about PharmaGuide’s platform, services, pricing, and functionality
- Understand client needs and guide them toward the appropriate next steps
- Schedule and coordinate product demos and software installations
- Conduct product demonstrations when needed
- Follow up with interested prospective clients and help move them through the onboarding process
- Maintain accurate records of client interactions, follow-ups, and bookings in our CRM
- Assist existing clients with common questions and recurring issues
- Identify and escalate technical or complex issues to the appropriate team member




- Communicate recurring client questions, feedback, and concerns to management
- Help ensure clients have a smooth experience from their first inquiry through onboarding

Requirements

- Strong verbal and written communication skills
- Customer service, sales support, onboarding, or other client-facing experience
- Comfortable learning software and explaining it clearly to others
- Confident answering questions and guiding clients toward a decision
- Strong organizational skills and attention to detail
- Comfortable working with CRM, scheduling, and customer communication tools
- Professional, patient, and comfortable communicating with a variety of clients

Nice to Have

- Bilingual in English and French
- Previous experience in healthcare, pharmacy, SaaS, technology, or a similar environment
- Experience conducting software or product demonstrations

Pay: $19.00-$21.00 per hour Expected hours: 40.0 per week

Perks

- Casual dress
- On-site parking

Experience:
- Pharmacy software: 1 year (preferred)

Language:
- English (required)

Work Location: In person

📌 Customer Support & Client Onboarding Specialist (Richmond Hill)
🏢 PharmaGuide
📍 Richmond Hill