About the RoleThe Operations Lead is obsessed with every detail when it comes to the customer journey and excels in data-driven decision making. The Operations lead acts as the advocate for retail inventory resolving any issues or roadblocks in store. They will set the standard for operational excellence within the store and drive profitability by strategically organizing the back of house (BOH), and completing all other inventory-related tasks to maximize product sell-through and ensure the utmost inventory accuracy.Customer ExperienceLead a memorable and exceptional customer service experience that focuses on building relationships through the Mejuri brand story.Stay informed and knowledgeable of all Mejuri products and latest launches, keeping the team informed as well.Flex as a stylist when needed and support the in-store customer journey.Execute tasks and assist in keeping the store clean and organized.Ensure all customers are presented with their products and thanked as the final step of the customer journey.Proactively request feedback from management on successes and areas of improvement.Take opportunities for training and development when needed.OperationsReceiving – ensure accurate and timely receiving of weekly inventory and POSM supply receipts while assisting in backstocking replenishment deliveries.Order Fulfillment – manage the BOH flow for retail sales originating from in-store sales, phone sales or Buy Online Pickup in Store, ensuring efficiency with packaging and order delivery standards.Inventory & Supply Management – manage inventory accuracy, ensuring sellable, display inventory levels are accurate and overseeing all tasks for internal adjustments and transfers.Support all inventory count processes and execute measures to ensure inventory accuracy.Ensure order and/or product discrepancies are communicated and troubleshooted in the moment (and deploy cross‑functional HQ communication as needed).Complete all necessary documentation for shrink,



monitoring reasons and taking action to reduce shrink where possible.Storage & Organization – maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.Technology Management – ensure all technology is working and determine solutions when needed; Escalate issues to store management and IT if issues cannot be resolved in store.Visual MerchandisingPartner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine action steps to improve sell‑through.Provide support to Visual Lead during implementation of retail campaigns.Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner.Support with the day‑to‑day maintenance of visual displays and product.Report any damaged display product or tools to the Visual Lead.Provide feedback to Visual Lead relating to gaps and opportunities.Sales & Store ManagementSupport the achievement of store KPIs, as defined by the Store Manager.Support operational systems & processes that enable the business to maximize results.Share consistent operational information between leadership and team members.Support training and onboarding for recent team members, focusing on operational requirements.Responsible for managing the floor and customer experience when Store Manager is not present.Communicate any customer insights to Store Manager and Operations Manager.Responsible for answering all incoming phone calls and servicing the client,



including managing phone sales.Ensure all voicemails are responded to within 12 hours.Requirements & QualificationsExperience in a high volume retail environment.Experience creating standards and procedures.Adaptable with the ability to think creatively and quickly.Excellent organization and analytical skills.Critical thinking ability – identify potential challenges and develop action plans.Physical RequirementsAbility to stand for 8 hours, lift 50 lbs, ability to travel, must be able to work outside of regular hours on occasion including evenings, weekends & holidays.Compensation & BenefitsBase pay range: $23–$26 per hour based on candidate experience and qualifications.Benefits include a minimum of two weeks vacation, plus personal days and three religious observance days (for full‑time employees), comprehensive medical and dental benefits including mental health coverage, generous personal and sick days for full‑time employees, bereavement leave (including miscarriage and stillbirth support), parental leave salary top‑up of up to 80%, personalized return‑to‑work transition and accommodation plan for full‑time employees, semi‑annual performance reviews, and a generous product discount.EEO & Accessibility StatementMejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. If you require accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.#J-18808-Ljbffr

📌 Operations Lead (Retail) (Vancouver) - $23 - $26 An Hour
🏢 Mejuri
📍 Winnipeg