At Union Tractor, we help keep our customers operating efficiently by delivering dependable parts support and exceptional customer service.We are currently seeking a motivated and customer-focused Parts Technician to join our growing team. This is an exciting opportunity for someone who thrives in a quick-paced environment, enjoys solving problems, and takes pride in supporting customers in the heavy equipment industry.As a key member of the Union Tractor team, the Parts Technician plays an essential role in supporting customer uptime, increasing customer confidence, and delivering outstanding service through accurate parts sourcing, inventory management, and relationship building.If you are organized, proactive, mechanically inclined, and passionate about customer service, we want to hear from you.Key ResponsibilitiesCustomer Service & Parts SupportProvide exceptional customer service to both internal and external customersRespond to customer requests with urgency and professionalismSource and identify parts using OEM schematics and technical resourcesReview requests for complete information and determine ETA requirementsConduct customer follow-up to ensure satisfaction and service excellenceProactively seek sales opportunities during slower periods through upselling and customer outreachInventory & Operational SupportMaintain purchase orders, back orders, inter-warehouse transfers, and open orders through completion in a timely mannerRecord and analyze parts movement trends and recommend stocking items based on sales activity and local market demandsSupport product sourcing and purchasing activities as requiredCreate and maintain vendor reference materials including databases, websites,



and cataloguesMaintain a clean, organized, and professional appearance in the parts and warehouse areasComplete all associated paperwork, filing, and documentation accuratelyTeam & Safety CommitmentLead by example regarding corporate initiatives and company valuesWork collaboratively as a positive team player and mentorAdhere to and enforce all health & safety policies and proceduresDemonstrate excellent product knowledge with a commitment to continuous improvementFollow Union Tractor systems and procedures including:Credit policiesWarrantiesSales and returnsCore returnsPurchasingQuoting proceduresPerform other duties as required by Union TractorQualifications & RequirementsExperience in Parts Sales, preferably in Heavy Equipment or Heavy Equipment PartsJourneyman Parts Technician certification is considered an assetStrong computer skills including Microsoft Office SuiteStrong mathematical skills with the ability to calculate:MarginMarkupFreightCurrency exchangeCustomer-driven with a positive and professional attitudeStrong organizational and multitasking abilitiesWillingness to stay late when required to complete priority tasksWillingness to participate in an on-call rotationWhy Join Union Tractor?At Union Tractor, we value hard work, teamwork, and a commitment to customer success. We offer a supportive environment where employees are encouraged to grow professionally, contribute ideas, and make an impact every day.PayPay: $27.09-$41.64 per hourBenefitsCasual dressCompany eventsDental careDisability insuranceEmployee assistance programExtended health careLife insuranceOn-site parkingPaid time offRRSP matchWork LocationIn person#J-18808-Ljbffr

📌 Parts Technician - $27.1 - $41.6 An Hour (Winnipeg)
🏢 Union Tractor
📍 Winnipeg