Shape client interactions at TD Canada Trust as a Lead Customer Services Officer in Edmonton, Alberta. Influence customer onboarding and enhance service delivery across banking platforms.The Lead Customer Services Officer role focuses on improving customer satisfaction in the Personal & Commercial Banking sector. You will assist Relationship Managers while overseeing day-to-day operations and ensuring a seamless experience for all customers.
This is an exceptional chance to contribute to TD’s growth and client relations by providing outstanding service and identifying cross-sell opportunities.Key Responsibilities:- Ensure exceptional service is delivered to all clients- Collaborate with partners to fulfill client needs efficiently- Contribute to sales efforts by identifying opportunities- Maintain compliance during account openings and AML/KYC processes- Support the team with credit administration tasksRequirements:- Preference for candidates with an undergraduate degree- Minimum of 3 years of relevant experience- Robust knowledge of bank products and procedures- Excellent interpersonal skills for client engagement- Proven ability to multitask and prioritize effectivelyLead customer initiatives and foster lasting relationships at TD Canada Trust in Edmonton.#J-18808-Ljbffr