Position Type: Casual - OccasionnelPosition SummaryWorking in a team environment, the Customer Service Representative (CSR) will communicate with key customers by telephone in a knowledgeable and professional manner. The position is in a contact centre environment with high call volumes and requires wearing a headset for prolonged periods. The CSR will need to ensure dedicated focus on each call to enhance customer experience and provide consistent, positive service.Key ResponsibilitiesServe as the initial contact for a high volume of incoming telephone calls.Provide the highest level of customer service in all program areas.Assess customer needs and address issues promptly, including appropriate follow‑up to meet quality objectives.Quickly resolve challenging situations, aiming for a first‑call resolution.Respond to inquiries related to program eligibility and other general inquiries.Meet the key performance indicators (KPI)



required by the MSI Contract.Provide operational support to Provincial Programs as needed.Adhere to established policies and guidelines set by the NS Department of Health and Wellness.Adhere to privacy guidelines and follow proper procedures.Process documentation related to the various provincial programs as required.Required QualificationsHigh school diploma; enrollment in post‑secondary education.Highly effective listening skills to ascertain customer needs and determine appropriate solutions.Excellent verbal and written communication skills.High degree of attention to detail and accuracy when updating resident files.Customer service experience is an asset.Other QualificationsComputer skills: experience working in a PC setting with multiple software applications, solid keyboarding skills, and ability to enter data with speed and precision.Language skills: bilingualism in English and French is an asset.Pay Range20.64 - 23.22 CAD per hour. Base pay may vary based on qualifications, experience, and education/training.We welcome candidates from all backgrounds and are committed to fair and accessible recruitment, retention, and compensation practices.#J-18808-Ljbffr

📌 Customer Service Rep Msi (6 Month Term) - C$20.6 - C$23.2 An Hour (Shubenacadie)
🏢 MSi
📍 Shubenacadie