We are seeking a Director, Program Management to lead the successful delivery of large-scale, multi-phase programs spanning store technology rollouts, AI-driven initiatives, and customer-facing solutions, while driving alignment across technical, operational, and business teams to achieve company goals and objectives.

Req# (phone hidden)

The recruiting efforts for this position are intended to fill an existing vacancy for a new position.

Responsibilities

- Strategically lead the successful delivery of large-scale, multi-phase programs, ensuring alignment with company goals and objectives
- Deliver impactful outcomes through meticulous planning, collaborative execution, and risk mitigation
- Manage concurrent programs spanning store technology rollouts, AI-driven initiatives, and customer-facing solutions
- Leverage change management best practices to ensure seamless adoption of new technologies across the organization
- Bring real-world AI delivery experience, implementing solutions such as machine learning models, predictive analytics engines, and intelligent automation into retail and store operations
- Work with data science and engineering teams to deploy AI-powered tools that optimize areas such as inventory forecasting, customer engagement, fraud detection, and POS efficiency
- Collaborate with stakeholders to identify business challenges that can be solved with scalable AI solutions
- Drive the planning, execution, and successful delivery of store technology solutions, including those involving POS systems, payment platforms, and customer-facing technologies
- Oversee the implementation of next-generation, cloud-enabled store solutions while ensuring compatibility with existing systems
- Manage the end-to-end delivery lifecycle for store technology programs, from system integration to testing and deployment
- Develop strategies for addressing challenges such as system downtime, legacy system integration, and rapid technology scaling
- Act as a critical nexus between technical, operational, and business teams, driving alignment and streamlined communication across internal stakeholders, external partners, and senior leadership
- Build trusted relationships with executives, fostering collaboration that ensures consistent program sponsorship and engagement
- Serve as a mentor and leader to cross-functional teams, building a culture of accountability, innovation, and customer-centricity
- Define and implement best practices for program delivery, leveraging tools and methodologies such as Agile, Scrum, and Waterfall
- Continuously monitor and optimize program health with KPIs, risk management strategies,



and standardized processes to drive consistent delivery
- Introduce AI and automation to improve program management, resource allocation, and operational efficiency
- Keep up-to-date with emerging trends in AI, retail technology, and customer engagement. Actively evaluate opportunities to drive innovation in enterprise applications
- Develop scalable technology roadmaps to ensure infrastructure remains adaptable to evolving customer and operational needs

Requirements

- 10+ years of experience leading large-scale, multi-phase program delivery in a technology or retail environment
- Experience implementing AI-powered solutions, including machine learning models, predictive analytics engines, and intelligent automation
- Background in store technology delivery, including POS systems, payment platforms, and customer-facing technologies
- Expertise in cloud-enabled store solutions, system integration, and legacy system compatibility
- Proficiency in Agile, Scrum, and Waterfall methodologies for program delivery
- Skills in change management practices to drive technology adoption across organizations
- Understanding of KPIs, risk management strategies, and standardized processes for program health monitoring
- Familiarity with emerging trends in AI, retail technology, and customer engagement
- Capability to build trusted relationships with executives and cross-functional teams
- Competency in mentoring and leading cross-functional teams to foster accountability, innovation, and customer-centricity

We offer

- Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
- Life and AD&D; Insurance (Company Paid)
- Employee Assistance Program (Company Paid)
- Telehealth (Company Paid)
- Short-term Disability (Company Paid)
- Long-Term Disability
- Paid Time Off (including vacation and sick days)
- Registered Retirement Savings Plan (RRSP) with Company match
- Maternity/Parental/Adoption Leave Top-up
- Employee Stock Purchase Program
- Critical Illness Insurance
- Employee Discounts
- Unlimited access to LinkedIn learning solutions

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities.



We embrace a energetic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. Engineer the Future with a Career at EPAM

This posting includes a base salary range EPAM Canada would reasonably expect to pay the selected candidate. Individual compensation offers within the range are based on a variety of factors, including, but not limited to, experience, credentials, education, training, the demand for the role, skillset, and overall business and local labour market considerations. Most candidates are hired at a salary within the range disclosed.

Salary range: CA$150,000 - CA$185,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.

EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA [email protected] if you have questions in this regard, or if you require an accommodation to complete the application process. Click here to review EPAM’s Accessibility for Ontarians with Disabilities Accessibility Policies and Multi-Year Access.

An artificial intelligence system is software that is developed with one or more techniques that can, for a given set of human-defined objectives, using algorithmic information processing, generate outputs such as content, predictions, recommendations, or decisions with varying levels of autonomy (“AI”). Tasks that humans have traditionally done by thinking and reasoning are increasingly being done by, or with the help of, AI to help create efficiencies. EPAM may use AI during the recruitment process, in connection with collecting or processing your personal data.

Some (non-exhaustive) examples of tasks that EPAM may use AI for include conducting initial screening, creating transcripts of interviews, and assessing applications/CVs against defined criteria to make suggestions to the individuals evaluating your candidacy. Your personal data and the results of any processing are not shared with AI applications outside of EPAM infrastructure. While EPAM may use AI to help create efficiencies during the recruitment process, EPAM does not use AI to make hiring decisions, which is done by EPAM Talent Acquisition and management.

📌 Director, Program Management (Toronto)
🏢 EPAM Systems
📍 Toronto