- Manage customer programs or projects for defined product and service scopes in alignment with Nokia's Mode of Operation and guidelines - Plan and update customer project plans and coordinate change management for cost, scope, schedule, and quality - Ensure consistency among project financial, product, and service forecasts and participate in pre-sales and sales processes - Determine and manage delivery approach alternatives and select the final recommended approach - Oversee handovers from Sell to Execute and from Delivery to Care - Initiate and execute project contract management processes and customize global operational processes to project requirements - Manage customer relationships during delivery as the primary customer interface - Address customer complaints and changing requirements - Prepare and implement communication plans for customers and stakeholders - Monitor and control delivery within approved budgets and profitability forecasts - Ensure quality and customer satisfaction - Manage project risks and opportunities and seek opportunities to expand and renew customer contracts Requirements - 7-10 years of extensive relevant experience in project management or a related field, or a graduate/postgraduate degree in a relevant discipline - Expertise in more than one area, with a broad perspective and deep knowledge of theory and practice within a function - Strong leadership skills and ability to lead a project team,



potentially performing line manager responsibilities - Excellent communication and influencing skills, with ability to express complex information clearly and inspire others - Cross-cultural knowledge and a global mindset - Proven track record managing complex customer projects and maintaining high-quality standards - Proficiency in project management methodologies and tools, including risk management and opportunity identification - Robust analytical and problem‑solving skills - Ability to work independently and self‑direct, developing and implementing innovative concepts and plans - Excellent organizational and time management skills - Bachelor's degree (listed as the study level) Core Competencies Demonstrates extensive project management expertise with a focus on customer satisfaction, quality assurance, and financial oversight. Capable of leading diverse teams and managing complex customer relationships while implementing effective communication and change management strategies. Highest-signal resume keywords - Project Management - Customer Relationship Management - Risk Management - Leadership Skills - Communication Skills ATS Optimization Keywords Hard Skills - Project Management Methodologies - Change Management - Financial Forecasting - Analytical Skills - Problem-Solving Skills Soft Skills - Leadership - Organizational Skills - Time Management - Influencing Skills - Cross-Cultural Knowledge Industry Keywords - Customer Programs - Delivery Approach - Contract Management - Quality Standards - Global Mindset

📌 D&O Technical Project Manager (Toronto)
🏢 Jobtailor
📍 Toronto