Tim Hortons in Fort Frances, Ontario is currently looking for a Full time Supervisor with previous customer service experience and open availability. This position is located at 525 Kings Hwy, Fort Frances, ON P9A 2S9 — approximately 20 hours from the Greater Toronto Area. Relocation to Fort Frances is essential for this role.

The Tim Hortons Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and exceptional guest experience are fulfilled.

Responsibilities

- Leads by example and demonstrates the importance of treating every team member and guest with respect
- Reacts immediately to issues requiring attention during the shift
- Provides ongoing, specific direction to team members
- Encourages an exciting and fun work environment while motivating team members to meet goals
- Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance
- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods
- Responds to guest service complaints in a timely manner, resolving problems and turning negative situations into positive ones
- Complies with and enforces all Tim Hortons operating standards




- Ensures that all product and packaging is properly merchandised and stocked
- Responsible for shift cash procedures
- Assists the Restaurant Manager in driving sales and transactions during their shift
- Completes all required shift documentation (waste records, manager walk-through, pre-rush checklists, etc.)
- Ensures health and safety policies are followed during the shift, including documentation and reporting of any work-related injuries or accidents

Requirements

- Secondary (High) School Graduation Certificate or equivalent
- Minimum 1 year of customer service experience required
- Open availability
- Passion and energy for guest service and creating friendly, fast, and exceptional guest experiences
- Strong work ethic and commitment to team, cleanliness, and organization
- Physical ability to walk and stand for long periods and lift/carry up to 20 kg / 45 lbs
- Willingness and commitment to relocate to Fort Frances, Ontario

Benefits

- Comprehensive training
- Medical benefits
- Immigration support including OINP sponsorship, Express Entry support, and Work Permit Extension assistance

Secondary School Graduation Certificate or equivalent; minimum 1 year of customer service experience; open availability; willingness to relocate to Fort Frances, Ontario

#J-18808-Ljbffr

📌 Lunch Supervisor (Fort Frances)
🏢 Tim Hortons
📍 Fort Frances