OverviewReporting to the Food and Beverage Manager, this role provides outstanding personalized food and beverage experiences to all Aquarium visitors and internal guests.Working in a quick‑paced high volume quick service restaurant environment, the Assistant Manager, Food and Beverage oversees the day‑to‑day operations in all Food and Beverage outlets and offers ongoing coaching and training to the team, maintains a cohesive working environment and ensures the team has all resources required for the operational success of the outlets.Promptly addresses all visitor and guest feedback and concerns.Assigns tasks and follows up with the team as necessary.Has an impeccable eye for detail with a constant focus on safety and sanitation.Assists in departmental administrative duties; working closely with our culinary team and other departments within the Aquarium to ensure all visitors and guests have a positive memorable experience.ResponsibilitiesPromote and support excellent customer service, satisfaction and positive visitor experience.Create a positive, friendly and welcoming setting for every visitor, guest and team member.Ensure all team members have the necessary resources for operational success.Communicate with team to ensure they are provided with any updates or changes to menus, policy, Aquarium news, etc.Oversee and lead the safety and sanitation standards and protocols.Be the champion of all standards set out by the Aquarium.Manage inventory levels, reconciliations and ordering.Assist with and answer general visitor questions about programs, events, orientation and any other Vancouver Aquarium related inquiries.Act as an on‑site tour guide within the Aquarium.Confidently discuss all our food and beverage offerings and assist with any dietary restrictions.Maintain a consistent positive demeanor in all circumstances.Ensure all visitor and guest feedback is promptly addressed and rectified.Adopt the motto: if it is not right, we will make it right.Anticipate visitor and guest needs.Provide operational assistance and support to the Manager,



Food & Beverage: review and approve team members’ timesheets.Oversee day‑to‑day operations in the outlets and/or catering.Assist in performance evaluations and staff one‑on‑ones.Contribute to departmental goals.Assist with the daily operations of the various food outlets and catering & events: oversee the daily operation within the Food and Beverage outlets & event operations.Ensure all products delivered to visitors and guests are of exceptional quality.Assist with staff training and development.Provide ongoing feedback and coaching to the team.Delegate and assign tasks as necessary.Assist in financial reporting and communication.Review daily schedule and role assignments; adjust as needed.Ensureall outlets have the required resources for operational success.Champion all health and safety protocols.Set up and service daytime catering.Ensure high quality product experience is received by all visitors to the food outlet.Ensure all visitor and guest requests are fulfilled and accurate prior to delivery.Ensure all satellite stations are clean and fully stocked.Make certain the cafés and surrounding areas are clean and organized.Ensure proper rotation of all food and beverage items.QualificationsMinimum two years of Food & Beverage Assistant Manager/Manager experience.Minimum one year of hotel and/or catering experience is an asset.Serving It Right certification is required.Food Safe certified is required.Clear background check is required.Possess strong leadership and people supervision skills.Must be a motivated self‑starter.Take initiative and see tasks through to completion.Strong time management skills with the ability to prioritize.Excellent customer service and communication skills.Possess strong problem‑solving and decision‑making skills.Be an organized leader and lead by example.Ability to stand for extended periods of time.Ability to safely lift, move and carry a variety of objects up to 30 lbs.Must be available to work weekends, evenings, holidays and special events outside regular operating hours as scheduled.SalarySalary range: $54,600 to $74,100 per annum.#J-18808-Ljbffr

📌 Assistant Manager, Food & Beverage (Vancouver) - C$54,600 - C$74,100 A Year (Winnipeg)
🏢 Vancouver Aquarium
📍 Winnipeg