Date limite pour présenter sa candidature : 07/01/2026Adresse : 33 Dundas Street WestGroupe de famille d'emploi : Solutions clientèleSenior Manager, Portfolio & Sales EnablementThis is a hybrid role in TorontoLocation: Toronto, ONTeam: Customer Lifecycle ManagementReports to: Director, Customer Lifecycle Management & StrategyRole SummaryThe Senior Manager, Portfolio & Sales Enablement is accountable for driving the end-to-end orchestration, performance, and governance of the Customer Lifecycle Management (CLM) journey portfolio, spanning both new and existing lifecycle initiatives. This role operates as a central portfolio leader and strategic partner to the Director, ensuring clarity of priorities, disciplined execution, and measurable business outcomes across multiple journeys. Acting as a PMO lead, strategy advisor, and chief of staff, this individual will:Drive integrated planning, delivery, and performance management across all CLM journeysIdentify and deliver cross-journey initiatives that unlock growth (e.G., sales enablement, primacy, customer experience improvements)Establish scalable operating models, governance structures, and delivery standardsEnable the team and partner ecosystem to execute with speed, clarity, and accountabilityKey AccountabilitiesPortfolio Strategy & GovernanceDefine and operationalize a portfolio-level strategy and roadmap across all CLM journeys (new and existing)Establish and run governance forums, stage gates, and prioritization frameworks to ensure aligned decision-makingProvide transparent visibility into portfolio progress, risks, dependencies, and outcomes to senior leadershipEnsure alignment of journey plans to broader retail banking objectives (growth, primacy, engagement, efficiency)Portfolio Delivery & PMO LeadershipAct as the central owner of portfolio delivery, coordinating timelines, dependencies,



and execution across journeysDrive integrated planning and sequencing across initiatives to optimize impact and resource utilizationStandardize delivery approaches (e.G., roadmaps, business cases, measurement frameworks, stage gates)Identify and resolve execution risks, bottlenecks, and cross-team dependenciesEnsure initiatives are set up for scalable, repeatable executionSales Enablement & Cross-Journey InitiativesIdentify and lead horizontal initiatives that cut across journeys to improve customer and business outcomes (e.G., sales enablement, cross-sell frameworks, frontline enablement)Partner with key stakeholders to define and deliver enterprise-level capabilities that enhance customer engagement and product adoptionEnsure consistency in customer experience, messaging, and value proposition across journeysDrive initiatives that improve products per customer (PPC), share of wallet, and primacyPerformance Management & InsightsEstablish and manage portfolio-level KPIs and performance dashboardsTrack and report on journey performance, delivery progress, and business impactLeverage data and insights to identify optimization opportunities and strategic pivotsDrive a performance culture grounded in transparency, accountability, and continuous improvementStakeholder & Enterprise LeadershipAct as a trusted advisor and thought partner to the Director and senior leadersInfluence cross-functional stakeholders across Product, Marketing, Campaign Strategy & Execution, Retail Product Teams, Analytics, Digital,



and OperationsLead alignment across partners to ensure shared ownership and delivery against common objectivesRepresent CLM in key forums, ensuring clear articulation of priorities, progress, and impactTeam Enablement & Operating ModelDesign and evolve the CLM operating model, RACI, and ways of working across journeysSupport hiring, onboarding, and enablement of new journey teamsEstablish best practices, toolkits, and frameworks to accelerate delivery quality and consistencyFoster a culture of collaboration, transparency, and high performanceRisk & GovernanceEnsure all initiatives align with BMO's risk management framework, policies, and regulatory requirementsProactively identify and manage delivery, customer, and operational risksEnsure initiatives are delivered within risk appetite and governance standardsQualifications & ExperienceExperience – Typically 7+ years in strategy, program delivery, consulting, or retail bankingLeading complex, cross-functional portfolios or large-scale programsOperating at both strategic and execution levelsStrong stakeholder management across multiple groups and competing prioritiesEducation – Post-secondary degree in Business, Commerce, Engineering, or related fieldMBA or advanced degree is an assetSalaire$94,600.00 - $176,000.00BenefitsBMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. Employees also have access to wellness and reward programs.EEO and Inclusive WorkplaceBMO s'engage à offrir un milieu de travail inclusif, équitable et accessible. Des mesures d'adaptation sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection. Pour demander des mesures d'adaptation, veuillez communiquer avec votre recruteur.#J-18808-Ljbffr

📌 Senior Manager - Portfolio & Sales Enablement - C$94,600 - C$176,000 A Year (Toronto)
🏢 BMO
📍 Toronto