RegularThere are some GREAT PEOPLE out there... we should know we hire them!IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:https://www.Myworkday.Com/mohegan/d/inst/1$9925/9925$12353.HtmldDIRECTOR, INFORMATION TECHNOLOGY OPERATIONSFull TimeSalariedTarget Salary Range $140,000 to $160,000 per annumPlacement within the hiring range is based on skills and experienceApplication Deadline: July 5, 2026As the Director Information Technology Operations, you will be responsible for the day-to-day delivery, stability, and continuous improvement of IT infrastructure, cloud services, and operational support functions. This role ensures that IT systems are reliable, secure, and aligned with business needs, with a strong focus on service delivery, performance, and operational excellence. This role combines operational leadership with deep technical engagement, ensuring systems are secure, resilient, and performing optimally. If you thrive on optimizing processes, increasing efficiency, and delivering measurable results, then we may have just the opportunity for you! Come join a great team of great people committed to continuous improvement and operational excellence.The job involves:The Director partners with other IT leaders to support enterprise initiatives, while ensuring that day-to-day operations—including cloud platforms, networks, servers, firewalls, virtualization platforms and end-user services—are effectively managed within a regulated environment.Execution of the IT strategic plan in collaboration with the rest of the IT Leadership team, ensuring high availability, performance,



and reliability of all IT systems and servicesOversee IT service management processes aligned to ITIL (incident, problem, change, and request management)Establish and monitor service levels (SLAs) and key performance metricsProvides support to the Corporate IT services team for Cyber Security and Business IntelligenceOptimize IT HelpdeskReviewing existing and proposed departmental processes and suggest ways to improve such processes and mitigate risks to support a strong compliance cultureRemaining current with technology, research, recommend and implement new technology products and services to add value to our customersManage relationships with infrastructure, cloud and managed services vendorsMonitor operational spend and work with procurement to ensure cost-effective sourcing of technology solutionsEnsure effective and efficient IT policies and procedures are developed and followed to continuously drive efficiency across the departmentLead infrastructure and operations-related projects,



including system upgrades and deploymentsPromote a performance-based culture within IT that is focused on delivering excellent customer service to all departments.Obtaining and maintaining applicable gaming licenses in multiple jurisdictions as requiredFlexibility to support a 24/7 operationThe ideal candidate has:University Degree in Information Technology or equivalentMinimum 8 years’ experience in an IT Management level role for a medium sized organization with at least 5 years’ experience in a senior manager roleWindows Server, Active Directory, and Microsoft 365, Powershell, MS Azure or AWS Cloud platformNetworking fundamentals (LAN/WAN, Firewalls, VPNs)Familiarity with Network Operations Center (NOC) tools, Backup, Disaster RecoveryMicrosoft Certified Systems Engineer (MCSE), CISCO Certified Network Administrator (CCNA) or equivalent experienceITIL Certification in Foundation Level an asset.Knowledge of Casino Operations an assetKnowledge of AGCO regulations regarding casino operations an assetOutstanding communication and organizational skills with the ability to prioritize projects and tasks to meet deadlines with quality resultsStrong interpersonal skills to build collaborative relationships and develop a high performing teamWe confirm that we do not use AI in screening of applicants, and this position is an existing vacancyWe thank all applicants for their interest, however, only those selected for an interview will be contactedNiagara Casinos is committed to creating an accessible and inclusive environment by providing equal prospect to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.Knock, knock. Hear that sound? That's chance and it's at Niagara Casinos#J-18808-Ljbffr

📌 Director It - $140,000 - $160,000 A Year (Winnipeg)
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