Application Deadline:07/01/2026Address:33 Dundas Street WestJob Family Group:Customer SolutionsThis is a 16 month contract hybrid role in TorontoRole SummaryThe Manager, Everyday Banking Lifecycle (Contract) is accountable for supporting the design, delivery, and ongoing optimization of key lifecycle journeys within Everyday Banking, with an initial focus on the New to Canada Pre‑Arrival journey and the Teen‑to‑Professional lifecycle journey .These journeys are critical to establishing early relationship strength, driving product adoption, retention and enabling long-term customer engagement and primacy. This role will help translate strategy into execution, working across cross-functional teams to deliver integrated, end-to-end customer experiences that span onboarding through early tenure.Operating in a dynamic and evolving environment, this role requires a balance of strategic thinking and hands-on execution, with a focus on building scalable lifecycle solutions that can grow and adapt over time across segments and journeys.Key AccountabilitiesJourney Strategy & DesignSupport the development and evolution of lifecycle strategies for:New to Canada Pre‑Arrival journey (early engagement prior to arrival and onboarding)Teen‑to‑Skilled lifecycle journey (transition from student to early career)Contribute to identifying key moments of need, customer segments, and lifecycle opportunitiesHelp define initiatives that drive early engagement, product adoption, and long-term relationship growthEnsure alignment with broader onboarding, early tenure, and retail banking strategiesEnd-to-End Delivery & ExecutionSupport and lead components of end-to-end journey delivery, from concept through launch and stabilizationTranslate strategy into clear execution plans, requirements, and deliverablesCoordinate cross-functional teams to ensure timely, high-quality deliveryTrack and manage dependencies, risks, and timelines across multiple initiativesContribute to delivery against structured lifecycle build plans ( strategy design build launch optimize )Customer Experience & EngagementSupport the design and execution of end-to-end customer experiences across digital, frontline, and assisted channelsHelp develop and implement value propositions, offers, and communications tailored to new-to-bank and early tenure customersContribute to strategies that improve confidence, engagement, and adoption of everyday banking products and servicesEnsure consistency in experience across acquisition, onboarding, and early lifecycle touchpointsStakeholder & Partner CollaborationWork closely with key partners to support delivery of the journeys,



including:Product (Everyday Banking, Cards, Lending, Investments)MarketingAnalytics / Data & InsightsDigitalFrontline / Channel EnablementOperationsCampaign Strategy & ExecutionCoordinate across stakeholders to ensure alignment, clear roles, and execution progressParticipate in working groups and governance forumsCommunicate updates, risks, and progress clearly and consistentlyPerformance Management & OptimizationSupport tracking and reporting of key performance indicators (KPIs), including product adoption, engagement, primacy, and customer experienceAnalyze performance data to identify trends, gaps, and opportunities for improvementContribute to development of measurement frameworks across lifecycle stages (pre-arrival, onboarding, early tenure)Support test-and-learn and continuous optimization effortsOperating Model & Execution SupportSupport implementation of the journey operating model, including:Stage gates and governanceCross-functional working teamsDelivery timelines and milestonesHelp ensure initiatives are structured for scalability and long-term sustainabilityContribute to development of playbooks, frameworks, and best practices for lifecycle deliveryRisk & GovernanceEnsure initiatives align with BMO’s risk management framework and regulatory requirementsIdentify and escalate risks related to customer outcomes and delivery executionSupport adherence to governance standards and approval processesQualifications & ExperienceExperienceTypically 4–7 years of experience in retail banking, customer strategy, product, or consultingExperience supporting or delivering cross-functional initiatives or lifecycle programsStrong ability to manage multiple priorities in a fast-paced, evolving environmentExperience in onboarding, early tenure, or segment-based customer strategies is an assetEducationPost-secondary degree in Business, Commerce, Engineering, or a related fieldMBA or advanced degree is an assetCore CapabilitiesStructured thinking and problem-solving – StrongProgram delivery and execution – StrongCustomer lifecycle and segment-based strategy – StrongStakeholder coordination and collaboration – StrongData-driven analysis and performance tracking – StrongCommunication and stakeholder updates – StrongAbility to operate in ambiguity and evolving scope – StrongSalary :$75,900.00 - $141,900.00Pay Type:SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.Bmo.Com/global/en/Total-RewardsAbout UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.Bmo.Com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.#J-18808-Ljbffr

📌 Manager, Everyday Banking Lifecycle - C$75,900 - C$141,900 A Year (Winnipeg)
🏢 BMO Financial Group
📍 Winnipeg