Join Teleperformance as a Contact Center Operations Manager and lead a talented team. Drive operational success and customer satisfaction through effective management and innovative strategies.

In this role, you will oversee day-to-day activities of the contact center while ensuring compliance with company standards. Responsibilities include strategic planning, financial oversight, and developing a high-performing team. You will play a crucial role in executing policies aimed at improving client relationships and service efficiency.

Key Responsibilities:



• Manage daily performance and operations • Develop and analyze financial reports and budgets • Ensure compliance with key performance metrics • Audit procedures to enhance efficiency • Mentor and develop Assistant Managers in your team

Requirements: • Minimum 3 years in management within contact centers • Bachelor’s degree or related experience • Solid problem-solving and innovative thinking skills • Proven leadership ability in dynamic environments • Familiarity with technology relevant to the contact center industry

Utilize your management expertise at Teleperformance to create impactful experiences for both clients and employees. #J-18808-Ljbffr

📌 Contact Center Operations Manager Role (Winnipeg)
🏢 Teleperformance Spain
📍 Winnipeg