Elevate your expertise as a CCaaS Solutions Engineer with Dawn InfoTek, a leading IT consulting team. This hybrid role focuses on creative design and implementation for major banks.As a Solutions Engineer specializing in CCaaS, you will work closely with cross-functional teams to architect effective Contact Centre solutions. Your expertise in platforms like Genesys Cloud will be invaluable in enhancing both customer and agent experiences through cutting-edge technology. Join our dynamic team for a contract duration of six months with potential extension.Key Responsibilities:
- Design and structure CCaaS solutions aligned with business goals
- Collaborate with teams to gather requirements and build comprehensive designs
- Evaluate and select suitable CCaaS platforms and technologies




- Maintain thorough architectural documentation and integration plans
- Provide technical leadership during implementationRequirements:
- Bachelor’s degree in Computer Science or related field
- Proven experience with CCaaS solutions
- Strong knowledge of CCaaS technologies, especially Genesys Cloud
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a dynamic environmentLeverage your CCaaS expertise to drive innovation and enhance customer interactions at Dawn InfoTek.#J-18808-Ljbffr

📌 Ccaas Solutions Engineer At Dawn Infotek (Toronto)
🏢 Dawninfotek
📍 Toronto