Floor Housekeeper Property: COMO Metropolitan London Position: Floor Housekeeper Base Location: London Department: Housekeeping Reporting to: Executive Housekeeper / Assistant Executive Housekeeper / HSK Coordinator Tasks/Responsibilities - Supervise the Housekeeping department, ensuring that directions are properly executed - Perform the highest standard of service in compliance with the COMO values, emphasizing the needs for consistency throughout - Seek responsibility, show courage in taking decisions and take responsibility for your actions and the actions of those reporting to you - Regularly check your assigned team members are adhering to the Hotel’s standard - Periodically review processes on possible improvements to reach the standards - Prepare daily work sheets and allocate work assignments to Room Attendants and Porters to ensure maximum coverage - Responsible for office administration tasks such as maintaining accurate records in linen inventory, guest supplies, cleaning supplies, lost and found, handover, etc.

- Control of the issue, collection and returning of pass keys/spectral link phones for all Housekeeping team members - Check all team members in and out when reporting for duty - Check all rooms have been cleaned to standard whilst you are on duty - Ensure corridors and back stairs are transparent at all times, and that soft furnishings, carpets and room decor is maintained to COMO standard - Oversee the implementation of regular as well as deep cleaning - Collect guests’ laundry,



pressing or dry cleaning when required, and keep accurate records of all guest laundry and dry cleaning that goes out for cleaning - Being able to maintain effective communication with team members and supervisors. Give clear concise instructions at all times - Brief each Room Attendant daily on his/her task taking special care to instruct on the special requirements - Ensure all maintenance tasks are reported via Triton to the maintenance department and a check done to ensure items are repaired. If not, report to Executive Housekeeper or the housekeeper on duty - Liaise with all departments on the special requirements of the guests - Ensure maids cupboards are well stocked and kept clean and tidy - Handle all complaints relating to Housekeeping in a professional and courteous manner, forward any comments to the Duty manage - Respect privacy and confidentiality of all our guests at all times; do not divulge any guest related information to third parties Job Requirements - Previous experience in Housekeeping - Proactive in approach with self-driven attitude - Good social and communication skills - Ability to work within a team, as well as alone - Ability to manage junior team members Desirable Attributes - Ability to communicate in multiple languages - Previous experience as a Floor Supervisor, within a five stars Hotel Thank you We look forward to sharing news and inspiration from the world of COMO Hotels and Resorts.

📌 FLOOR HOUSEKEEPER (London)
🏢 COMO The Treasury
📍 London