Job Overview

We are looking for a friendly, energetic, and organized Front of House Team Member to join our growing team at the Toncini Pasta Bar.

As one of the welcoming faces of our business, you will help create a memorable experience for every guest by providing warm, attentive, and efficient service. You will assist customers with dine-in, takeout, retail, and online orders while helping maintain a clean, organized, and inviting environment.

This position is ideal for someone who genuinely enjoys hospitality, takes pride in excellent customer service, and works well in a busy, team-oriented environment.

Responsibilities

- Warmly welcome guests and provide friendly, attentive, and personalized service
- Take and process dine-in, takeout, retail, and online orders accurately
- Operate the POS system and handle cash and electronic payments responsibly
- Answer questions and provide knowledgeable recommendations about our menu and retail products
- Suggest additional menu items and products that may enhance the guest’s experience
- Prepare and package food and beverage orders accurately and efficiently
- Assist with light food and beverage preparation while following food-safety standards
- Maintain clean, organized, and well-stocked dining areas, service stations, and retail displays
- Restock beverages, packaging, retail products, and other front-of-house supplies
- Assist with inventory counts and order management
- Answer telephone inquiries and respond to customer requests
- Address guest questions or concerns professionally and promptly




- Support the kitchen and management teams when needed to ensure smooth daily operations
- Complete opening and closing duties
- Follow all food-safety, sanitation, and proper food-handling procedures

Qualifications

- Previous customer service, restaurant, or hospitality experience is preferred but not required
- Friendly, positive, and skilled attitude
- Strong communication and interpersonal skills
- Excellent organization and time-management abilities
- Comfortable multitasking in a fast-paced environment
- Dependable, punctual, and attentive to detail
- Comfortable handling cash and completing basic transaction calculations
- Experience using a POS system is an asset
- Food preparation or kitchen experience is an asset but not required
- FoodSafe certification is an asset
- Willingness to learn and work collaboratively as part of a team

Training will be provided for the right candidate. We welcome motivated applicants who are enthusiastic about hospitality and eager to develop their skills. What We Offer

- A positive, supportive, and team-oriented workplace
- Tips
- Staff discounts
- Training and opportunities for professional growth
- The opportunity to grow with an expanding local hospitality business
- A lively work environment centred around Italian food and genuine hospitality

If you are passionate about creating excellent guest experiences and would like to become part of the Toncini team, please send us your résumé along with a short introduction that includes your availability and why you would be a great fit for this position. Pay: $25.00-$28.00 per hour

Work Location: In person

📌 FOH Team Member (Kelowna)
🏢 Toncini Pasta Bar
📍 Kelowna