Employment Status: Part-Time Casual (Continuous)

✓ Pension

✓ Weekdays ✓ Weekends ✓ Days ✓ Nights ✓ Mornings ✓ Afternoons ✓ Evenings ✓ Rotating

Food Services Team Lead

Competition Number: 26823

Primary Work Location: RIM Park, Waterloo Memorial Recreation Complex (WMRC), Albert McCormick Community Centre (AMCC) & Park Inn (Waterloo Park)

Posting Status: Internal & External Job Posting

Hourly Range: $24.60

Number of Positions: 1 (Current Vacancy)

Employment Group: Non-Union

Job Status: Part Time Casual (Continuous)

Posting Release Date: September 10, 2026

Hours of Work: Up to 24 hours per week

Posting Closing Date: September 18, 2026

Why work with us:

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

For more information about the City of Waterloo’s Strategic Plan, Vision, Values and Guiding Principles, please click here: City of Waterloo 2023-2026 Strategic Plan.

What we offer:

- Supportive and caring organization that promotes respect, inclusivity, sustainability, health, safety and wellness.
- Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey.
- A commitment to environmental sustainability as demonstrated in many plans and policies. For example, we are working towards reducing our corporate greenhouse gas emissions to net-zero by 2050, with real progress underway.
- Certification as a Living Wage Champion.
- Defined Benefit Pension Plan (OMERS) eligibility for all employees.
- Up to 10 paid Reservist Leave days per year, with single contribution OMERS buyback option for any unpaid time.
- Easy and sustainable commuting options through the TravelWise program, which offers public transit discounts and a dedicated carpool network for employees.
- Substantial internal and external training and development opportunities along with opportunities to get involved and give back to the community.
- Enjoyable employee-wide events, activities, site visits, BBQs to connect with co-workers.
- Complimentary FitPass for access to leisure, swim, and fitness drop-in programs for employees and family members.

…And so much more!

What you will do:

Reporting to Coordinator,



Food Services, your primary responsibilities will include, but are not limited to, the following:

- Support the coordination of food service operations at City of Waterloo recreation facilities, including concessions, restaurant operations, caterings and licensed areas where alcohol is served.
- Assist with the onboarding, training, and ongoing support of part-time casual staff.
- Prepare and serve food and beverages while maintaining high standards of quality, presentation, and customer service.
- Assign daily tasks and provide leadership, direction, and coaching to part-time casual staff to support effective operations.
- Follow all food safety regulations, Alcohol and Gaming Commission of Ontario (AGCO) legislation and workplace procedures to maintain a secure environment for customers and staff.
- Support the development and implementation of safe work procedures related to food preparation, food handling, and the safe operation of equipment.
- Identify, address, and report workplace health and safety hazards, risks, and incidents in accordance with City policies and legislative requirements.
- Assist with monthly inventory counts, stock control, ordering, and the organization of food and beverage supplies.
- Work collaboratively with facility staff, and other City teams to deliver high-quality food and beverage services and enhance the customer experience.
- Other duties as assigned.

What you will bring:

- Secondary school diploma or equivalent is required.
- Minimum six (6) months of experience in a food and beverage service environment. Previous supervisory or team lead experience is preferred.
- Valid Smart Serve Certification and knowledge of applicable Alcohol and Gaming Commission of Ontario (AGCO) legislation is required.
- Valid Safe Food Handling Certification is required, along with a strong understanding of health and safety practices.
- Experience with invoicing, cash, deposits, cash handling controls and inventory control.
- Proficient computer skills with working knowledge of Microsoft Office (Word, Excel).
- Strong communication and interpersonal skills, with the ability to effectively lead team members and interact professionally with City staff and the public.
- Ability and willingness to travel between worksites, as required, using reliable, safe, and efficient transportation.
- Strong commitment to delivering quality customer service.
- A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment.




- Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion.

What we will require:

- A Criminal Record and Judicial Matters Check satisfactory to the City.
- Proof of your current and valid certificate(s), licenses and/or educational qualification, if applicable.
- Must be at least 18 years of age.

Work Location: This position will work at a variety of facilities including RIM Park Manulife Sportsplex & Healthy Living Centre, Waterloo Memorial Recreation Complex & Community Pavilion, Albert McCormick Community Centre and Park Inn.

Hours of work:

- Up to 24 hours per week, including evenings, weekends, and holidays. Scheduled hours are based on operational requirements and may vary throughout the year. Food Services operates seven days a week, with shifts scheduled between 6:00 a.m. and 1:00 a.m. Seasonal fluctuations in operating hours may occur, and candidates must be available to work a flexible schedule to meet business needs.
- Please note, hours of work may be outside of public transportation operation hours.

Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging): The City of Waterloo acknowledges that our work takes place on the land traditionally cared for by the Haudenosaunee, Anishnaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. The City is dedicated to advancing the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization.

Candidates from historically underrepresented groups are encouraged to self-identify in their application.

Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email [email protected], quoting the position and competition number. Applicants advancing to the next stages of the recruitment process will be provided with additional opportunities to make their needs known.

Our use of AI during recruitment:

Our applicant tracking system includes artificial intelligence (AI) features, such as tools that highlight relevant work history or suggest potential job matches. These features are built into the system and may be visible to staff. AI does not make any screening or hiring decisions, and all decisions about interviews and hiring are made by City staff in accordance with applicable City policies and procedures.

📌 Food Services Team Lead (Waterloo)
🏢 City of Waterloo
📍 Waterloo