Job Overview

We are seeking a dynamic and friendly Front Desk Agent/Night Auditor to join our vibrant hospitality team. This role is essential in creating a welcoming atmosphere for our guests while ensuring smooth overnight operations. As a key point of contact, you will handle guest check-ins and check-outs, manage reservations, and oversee the accuracy of nightly financial reports.

Your energetic approach and attention to detail will help deliver exceptional guest experiences around the clock. If you thrive in a fast-paced environment and enjoy providing top-tier customer service, this is the perfect opportunity to showcase your hospitality skills.

Duties

- Greet guests warmly upon arrival, providing excellent customer service and assistance with inquiries
- Check guests in and out efficiently using multi-line phone systems and front desk software
- Manage reservations, cancellations, and modifications with accuracy and professionalism
- Handle guest requests, complaints, and special accommodations promptly and courteously
- Conduct nightly audits by reviewing financial transactions, ensuring all records are accurate and complete
- Maintain a clean,



organized front desk area that reflects our commitment to hospitality excellence
- Communicate effectively with team members across shifts using proper phone etiquette and clear messaging

Experience

- Previous experience working at a hotel or in a customer service role within the hospitality industry is preferred
- Multilingual or bilingual skills are highly advantageous for serving diverse guests
- Strong knowledge of front desk operations, multi-line phone systems, and guest services procedures
- Excellent communication skills with a focus on phone etiquette and professional interaction
- Demonstrated ability to handle multiple tasks efficiently in a quick-paced environment
- Experience with hotel management software or reservation systems is a plus
- A genuine passion for hospitality and delivering memorable guest experiences

Join us to be part of an energetic team dedicated to creating welcoming environments for every guest. Your enthusiasm for hospitality combined with your attention to detail will make a meaningful difference in our guests’ stay! Expected hours: 32.0 per week

Benefits

- On-site parking

Work Location: In person

📌 Front Desk Agent/Night Auditor (Leduc)
🏢 Travelodge by Wyndham
📍 Leduc