Join the Team at Siding 16 Lodge!

Siding 16 Lodge, proudly operated by Denham Hospitality, is looking for a friendly, dependable, and service-focused Front Desk Agent to join our team in Wetaskiwin, Alberta. If you enjoy meeting people, creating positive guest experiences, and working in a fast-paced hotel environment, we would love to hear from you.

Position Overview

As a Front Desk Agent at Siding 16 Lodge, you will play an important role in creating a welcoming experience for our guests from arrival through departure. You will assist guests with reservations, check-ins, check-outs, questions, requests, and account inquiries while ensuring that hotel standards and procedures are consistently followed. The ideal candidate is professional, approachable, organized, and able to remain calm and helpful when handling busy periods or challenging situations. Shifts include 7AM - 3PM and 3PM - 11PM!

Key Responsibilities

- Welcome guests in a friendly and professional manner and create a positive first impression.
- Complete guest check-ins and check-outs accurately and efficiently.
- Assist guests with reservations, changes, cancellations, and special requests.
- Answer telephone calls, emails, and guest inquiries in a professional and timely manner.
- Provide information about hotel services, local attractions, restaurants, transportation, and other amenities.
- Maintain accurate guest reservations and information using the hotel's property management system.
- Process guest payments, deposits, charges, and refunds accurately.
- Review guest accounts and identify and correct discrepancies when required.
- Complete front desk paperwork, reports, and daily administrative duties.
- Assist with daily audit procedures and ensure financial information is accurate.




- Respond promptly to guest concerns, requests, and service issues and work toward practical solutions.
- Handle guest complaints professionally and escalate serious or unresolved concerns to management.
- Respond appropriately to noise complaints, disruptive behaviour, and other situations that may affect guest comfort or safety.
- Coordinate guest requests with housekeeping, maintenance, management, and other departments.
- Ensure guest messages, packages, and deliveries are handled accurately and promptly.
- Maintain confidentiality of guest information and follow hotel privacy and security procedures.
- Follow Siding 16 Lodge policies, procedures, safety standards, and operating guidelines.
- Maintain a clean, organized, and professional front desk area.
- Run the breakfast room from 7am to 10am and replenish food, beverages, and supplies as required.
- Clear and reset the breakfast room after breakfast service.
- Sweep, mop, and clean the breakfast room and dining area after service.
- Clean and maintain the front desk and lobby areas.
- Set up meeting rooms according to event requirements.
- Clear garbage, vacuum, and clean meeting rooms after each event, then return them to the standard setup.
- Complete all assigned daily and weekly cleaning checklist tasks within the required deadlines.
- Receive food and supplies delivery, verify items,



and store products properly in cold & dry storage using FIFO (First In, First Out) procedures.
- Be prepared to respond appropriately to emergency situations and notify management or emergency services when necessary.

What We're Looking For

- High school diploma or equivalent; hospitality or customer service experience is an asset.
- Friendly, professional, and guest-focused attitude.
- Strong English communication and interpersonal skills.
- Positive organizational, multitasking, and problem-solving abilities.
- Comfortable handling cash, payments, and guest accounts.
- Basic computer skills and ability to learn hotel systems.
- Reliable, responsible, and able to work independently or as part of a team.
- Ability to handle guest concerns professionally and use good judgment.
- Commitment to cleanliness, safety, and guest confidentiality.
- Flexible availability, including evenings, weekends, overnight shifts, and statutory holidays.

Benefits

Health benefits

- Life insurance
- Employee assistance program
- Disability insurance
- DHO sister business employee discounts
- RRSP match
- Extended health care
- Flexible schedule
- In office parking

Why Join Siding 16 Lodge?

At Siding 16 Lodge, we believe that great hospitality starts with great people. We are building a team that values respect, teamwork, accountability, and exceptional guest service. If you are enthusiastic about hospitality and want the opportunity to grow with a local hotel team, we encourage you to apply.

Location: Wetaskiwin, Alberta

Position: Front Desk Agent

Employer: Denham Hospitality Organization – Siding 16 Lodge

Apply today and become part of the Siding 16 Lodge team!

📌 Front Desk Agent (Wetaskiwin)
🏢 Denham Motels
📍 Wetaskiwin