`Job Overview:` We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you. `Duties:` - Greet and welcome guests upon arrival - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel amenities, services,



and local attractions - Assist with reservations and room assignments - Handle guest complaints or concerns with professionalism and empathy - Process payments and maintain accurate records - Maintain a clean and organized front desk area `Experience:` - Previous experience in guest services or customer service is preferred - Excellent phone etiquette and communication skills - Bilingual or multilingual abilities are a plus - Familiarity with hotel operations and front desk procedures is beneficial - Proficiency in using phone systems and computer software At our hotel, we value our employees and offer competitive compensation, opportunities for career growth, and a supportive work environment.

If you are passionate about providing exceptional service and creating memorable experiences for our guests, we encourage you to apply for this position.

Note: Only qualified candidates will be contacted for an interview. Thank you for considering joining our team!

Job Type: Full-time

Pay: $19.00-$22.00 per hour

Benefits

- Dental care
- Extended health care
- In office parking

Experience:
- Customer service: 1 year (required)

Work Location: In person

📌 Front Desk Agent (Courtenay)
🏢 Holiday Inn Express u0026 Suites Courtenay
📍 Courtenay