Requirements

Must be available every weekend and all holidays (This includes Christmas, Thanksgiving etc.)

Comfortable handling multiple complaints after hosting kids sport teams

Must be available for all shifts Fridays, Saturdays and Sundays as we are open 24/7. This includes overnights

Comfortable working completely alone in the hotel

Full training provided (Full time hours only for the training portion)

Duties and responsibilities:

- Standing for an entire shift with a checklist that must be completed each day.
- Respond to all guest inquires and requests in a timely, friendly and efficient manner.
- Setup meeting room by moving tables and chairs. Clean the room once meetings are complete.
- Test and record pool levels every 4 hours
- Stock front desk and suite shop supplies when needed
- Assist guests with check-in and out including, but not limited to, ensuring rooms and services are correctly accounted, inquiring about guest satisfaction during stay, housekeeping inspecting room if cash/debit payment, accepting and recording various forms of payment.
- Check front desk email and respond/forward accordingly frequently
- Field guest complaints, independently negotiate resolve solutions for guest satisfaction.
- Keep front desk area, suite shop and lobby clean, sanitized and presentable for hotel guests at all times.




- Ability to handle a multi line switch board by placing guests on hold and
- Responsible for creating, cancelling and modifying reservation requests.
- Complete in full and accurate front desk checklist. This includes cleaning the coffee station, helping in breakfast, taking out garbage, folding rags for housekeeping, cleaning the lobby and public washrooms.
- Deliver items to guest rooms when required.
- Responsible for counting cash drawer at beginning and end of shift, maintaining cash drawer contents, balancing of shift and making change for guests.
- Multitask and maintain a professional manner in stressful situations.
- Must maintain a positive and upbeat personality and courteous attitude with co-workers and guests.
- Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are being met.

This is a permanent part time position ONLY with hours ranging from 8-24 per week. Must be able to work independently and with a team in a fast paced workplace as we are a busy hotel. Must be available all weekends (Friday, Saturday and Sundays). Do not reach out to the hotel directly, please apply here.

Pay: $17.95 per hour

Benefits

- Extended health care
- On-site parking
- Store discount

Work Location: In person

📌 Front Desk Agent/Night Auditor Weekends only (London)
🏢 Hampton by Hilton
📍 London