POSITION SUMMARY

We are seeking an organized, personable, and skilled Front Desk Receptionist to join Paisley Dental Guelph. This is a hybrid role combining front desk reception duties with office management responsibilities. The ideal candidate will be the first point of contact for our patients, ensuring exceptional customer service while also managing the administrative operations of the practice.

KEY RESPONSIBILITIES

FRONT DESK & PATIENT RELATIONS (60%)

Patient Management:

Greet patients warmly and professionally upon arrival

Answer phone calls, emails, and inquiries promptly and courteously

Schedule, confirm, and manage patient appointments using dental practice software

Send appointment reminders via phone, text, or email

Handle patient check-in and check-out procedures

Manage patient flow to minimize wait times

Address patient concerns and complaints with empathy and professionalism

Maintain patient confidentiality at all times

Administrative Reception:

Maintain organized and welcoming reception area

Process patient forms and update records accurately

Verify and update patient insurance information

Collect payments and process billing transactions

Issue receipts and manage cash drawer reconciliation

Coordinate with dental team regarding patient needs and schedules

Manage appointment scheduling for multiple providers

Optimize scheduling to maximize productivity and minimize gaps

Monitor and respond to practice email accounts

Handle correspondence and communications

Team Coordination:

Act as liaison between dentists, hygienists, and dental assistants





Communicate schedule changes and updates to clinical team

Coordinate staff coverage and schedule adjustments

Support onboarding of new staff members

Maintain positive and collaborative team environment

Compliance & Records:

Maintain accurate and organized patient files (digital and physical)

Ensure compliance with privacy regulations (PHIPA/HIPAA)

Maintain confidentiality of all patient and practice information

Update office policies and procedures as needed

Ensure office meets health and safety standards

REQUIRED QUALIFICATIONS

Education:

High School Diploma or equivalent (required)

Post-secondary diploma/certificate in Office Administration, Business, or Dental Assistant (preferred)

Dental office management certification or training (asset)

Experience:

Minimum 2 years experience in dental office administration or similar healthcare setting

Preferred 3-5 years for higher salary range

Experience with dental practice management software (ClearDent)

Demonstrated experience in customer service and patient relations

Experience with insurance billing and claims processing (asset)

Core Competencies:

Outstanding customer service skills - warm, professional, patient-focused





Exceptional organizational abilities - manage multiple priorities efficiently

Strong communication skills - verbal and written

Attention to detail - accuracy in scheduling, billing, and documentation

Problem-solving aptitude - handle issues calmly and effectively

Team player - collaborative and supportive

Discretion and professionalism - handle sensitive information appropriately

Adaptability - flexible and able to adjust to changing priorities

COMPENSATION & BENEFITS PACKAGE

Base Salary: $22 - $25 Hourly

Perks Package (Full-time):

Paid Vacation: 2 weeks annually

Statutory Holidays: All Ontario statutory holidays paid

Professional Development: Budget for courses and certifications

Employee Dental Care: Discounted or complimentary dental services

ABOUT PAISLEY DENTAL

Welcome to Paisley Dental, where compassionate dental care meets cutting-edge technology in an eco-friendly environment. We are more than just a dental office; we are a community that values your oral health and the well-being of our planet.

EQUAL OPPORTUNITY EMPLOYER

Paisley Dental is an equal prospect employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Type: Full-time

Pay: $22.00-$25.00 per hour

Benefits

- Dental care
- On-site parking
- Paid time off
- RRSP match

Work Location: In person

📌 Front Desk Receptionist (Guelph)
🏢 Paisley Dental
📍 Guelph