About Us

Sunstrum’s Florist is a busy, welcoming local flower shop that takes pride in providing great customer service and beautiful flowers for every occasion. We’re looking for a friendly, organized, and dependable person to join our team and help keep the shop running smoothly.

About the Role

We are seeking a Front of House Administrator / Floral Shop Assistant who enjoys working with people, staying organized, and being part of a busy shop environment.

This is a hands-on position where you’ll work directly with customers while also handling phones, emails, orders, sales, and day-to-day shop duties. You’ll communicate regularly with customers, drivers, vendors, and partner shops, so strong communication and customer service skills are essential.

You’ll also have the opportunity to learn more about flowers, bouquet wrapping, floral displays, and other aspects of working in a flower shop.

Responsibilities

- Welcome and assist customers in a friendly and professional manner
- Provide excellent customer service and create a positive experience for every customer
- Answer phones, respond to customer questions, and take orders
- Respond to customer and business emails in a timely and professional manner
- Enter and process customer orders accurately
- Assist customers with choosing flowers, arrangements, plants, and gifts
- Assist customers with placing and coordinating orders
- Communicate with drivers, vendors, and partner shops
- Operate the POS system and process sales accurately
- Handle cash, credit card transactions, and cash-handling procedures
- Assist with sales and promotions
- Keep the shop clean, organized, and welcoming
- Organize products, supplies, displays, and work areas
- Assist with merchandising and seasonal displays
- Assist with e-commerce and online order processing
- Help with general administrative and front-of-house duties
- Assist the floral team with day-to-day shop tasks
- Learn how to design and wrap bouquets professionally and creatively





What We’re Looking For

- Friendly, positive, and customer-focused personality
- Excellent customer service skills are a must
- Previous retail and customer service experience is a must
- Strong communication skills and the ability to communicate clearly and professionally with customers, team members, drivers, vendors, and partner shops
- Excellent email communication skills are a must
- Confident, outgoing, and not afraid to speak with customers, answer questions, ask for clarification, or take initiative
- Solid organizational skills and attention to detail
- Reliable, dependable, and punctual
- Comfortable answering phones and dealing with customers
- Able to multitask and stay organized in a busy shop environment
- Comfortable working independently while also being a team player
- Positive attitude and willingness to help wherever needed
- Willingness to learn floral design, bouquet wrapping, and display techniques
- Previous floral experience is an asset, but training can be provided
- Knowledge or interest in flowers, plants, gardening, or floral design is an asset
- Experience with POS systems, retail operations, or e-commerce is required

Why Join Us? This is a great opportunity for someone who enjoys people, organization, customer service, and working in a hands-on environment. You’ll become an important part of our shop team while learning about the floral business and developing your skills along the way.

If you’re friendly, dependable, confident, organized, and not afraid to jump in and help, we’d love to hear from you!

How to Apply

Interested in joining our team? Please send us your resume along with a brief introduction. We’d love to hear a little about you!

Please don’t drop off resumes at the shop. Thank you so much!

Pay: From $19.00 per hour

Benefits

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care

Experience:
- Customer service: 3 years (required)

Language:
- English (required)

Work Location: In person

📌 Front of House Administrator – Floral Shop (Niagara Falls)
🏢 Sunstrum's Florist
📍 Niagara Falls