Fairfield Inn & Suites by Marriott · North Bay, ON
PART-TIME WEEKENDS REQUIRED NIGHT SHIFTS REQUIRED GUEST SERVICES
ABOUT THE PROPERTY
Fairfield Inn & Suites by Marriott North Bay is a newly built, 92-room property positioned to lead the North Bay hospitality market. With modern amenities — including an indoor pool, fitness centre, executive meeting room, and outdoor patio — and a prime location on the shores of Lake Nipissing, we offer guests and associates alike an exceptional environment.
THE OPPORTUNITY
As a Front Office Associate, you are the first and last impression for every guest. You'll guide guests through every stage of their stay — from warm arrivals to seamless departures — while keeping our front-of-house running with precision and care.
This is a part-time role with real responsibility. Weekend availability and night shift coverage are non-negotiable requirements — these are the moments when a great front office associate truly shines.
WHAT YOU'LL DO
Guest Experience
- Create genuine, memorable welcome moments for every guest
- Register guests, assign rooms, and accommodate special requests
- Handle check-in pre-blocking and VIP preparation
- Process departures accurately and efficiently
- Take and manage reservations; explain cancellation procedures clearly
- Use consultative selling to promote room upgrades and hotel services
Operations
- Post and reconcile charges to guest, master,
and city ledger accounts
- Maintain current room status reports with housekeeping
- Coordinate maintenance requests with the engineering team
- Adhere to cash-handling, credit, and check-cashing procedures
- Keep the lobby and front desk area tidy and well-organized
- Know all safety, emergency, and accident prevention protocols
WHAT WE'RE LOOKING FOR
- Strong written and verbal communication skills in English
- Genuine passion for guest service — going beyond expectations is your default
- Comfort with computerized property management systems (prior experience is a bonus)
- Professional, polished presence and a high personal standard
- High school diploma or equivalent
- At least 1 year of customer-facing experience (hospitality or service industry preferred)
- Strong organizational skills and ability to multitask under pressure
SCHEDULE This is a part-time position. Shifts span mornings, evenings, and overnight. The two requirements below are firm — please apply only if you can commit to them.
Weekend Shifts
Required — both Sat & Sun
Night Shifts
We are an inclusive employer committed to accessible hiring. Accommodations are available at any stage of the selection process. We thank all applicants — only those selected for an interview will be contacted.
Job Types: Part-time, Permanent
Pay: From $17.60 per hour
Experience
- customer service: 1 year (preferred)
Work Location: In person
📌 Front Office Associate (North Bay)
🏢 Fairfield Inn North Bay
📍 North Bay
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