Overview

We are seeking a dynamic and energetic Front Office Manager to lead our front desk operations and deliver exceptional guest experiences at La Quinta Inn & Suites by Wyndham, Oshawa. In this vital role, you will oversee daily front office activities, ensure smooth check-in and check-out processes, and foster a welcoming environment for all visitors and guests. Your leadership will set the tone for outstanding customer service, operational efficiency, and team collaboration.

If you thrive in a fast-paced hospitality setting and possess strong multilingual communication skills, this is your opportunity to make a meaningful impact.

Responsibilities

- Manage the front desk team to deliver top-tier guest services with professionalism and enthusiasm
- Oversee multi-line phone systems, ensuring prompt and courteous responses to all inquiries
- Maintain impeccable phone etiquette while handling reservations, inquiries, and guest requests
- Coordinate guest check-in/check-out procedures efficiently, ensuring accuracy and guest satisfaction
- Provide support for guest services by addressing concerns, resolving issues promptly, and exceeding expectations
- Supervise daily front office operations, including scheduling, training, and performance management
- Ensure compliance with hospitality standards and hotel policies at all times

Experience





- Proven experience in hotel front desk or hospitality roles with leadership responsibilities
- Multilingual or bilingual abilities to communicate effectively with diverse guests and teams
- Strong customer service skills with a passion for creating memorable guest experiences
- Familiarity with front desk operations, including multi-line phone systems and guest management software
- Knowledge of hotel procedures, check-in/check-out processes, and guest services best practices
- Excellent phone etiquette and interpersonal skills to handle high-volume interactions professionally
- Previous experience in a hospitality environment is highly preferred

Join us in delivering exceptional hospitality experiences by leading our front office team with energy, professionalism, and a commitment to excellence. We value diversity, enthusiasm, and dedication—if you’re ready to elevate guest satisfaction through outstanding service delivery, we want to hear from you! Pay: $42,000.00-$45,000.00 per year

Benefits

- In office parking
- Paid time off

Ability to commute/relocate:
- Oshawa, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:
- Hospitality: 4 years (preferred)

Work Location: In person

📌 Front Office Manager (Oshawa)
🏢 La Quinta Inns u0026 Suites
📍 Oshawa