You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with agile colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job LocationLocation: Victoria (in office position). Needs a valid driver's licence. Travel is expected to other offices, regional and national training sessions or meetings as required.Role OverviewThe Resource Team Leader (RTL) provides the necessary leadership and development for a team of high performing Financial Centre Administrators. The RTL’s goal is to enable Advisors, Advisor staff and managers in identifying learning needs and delivering defined Sun Life requirements, tools, technology, and administrative process training, in partnership with their District Managers and aligned with Head Office Professional Development programs. This role is also accountable for the operational effectiveness of Financial Centre locations, including premises, technology, administrations, advisor office management and client management processes.Main accountabilitiesResponsible for running the operations of the FC locationsLeads the FC resource administration teamCompletes regular one on one reviews with each team member ensuring their goals and objectives reflect the needs of the company, the FC as well as the requirements of the jobAssess advisor learning needs and recommend training required to meet the needsEnable technology adoption,



working in partnership with the Distribution Digital Office and Management teamCoordinates the FC training program based on the needs of the FCDelivers initial and on‑going advisor training, prepares training schedules, arranges for presentersProvides training on various sales support systems – topics of technology, product and procedures, through group training or one‑on‑one sessionsProvides just‑in‑time PC troubleshooting to resolve technology problemsProvides just‑in‑time information on insurance products and proceduresDelivers training on compliance and market conduct topics as requiredFacilities management (premises & equipment)Oversees administrative process, operating within national policies driving efficiency and effectiveness across locationsCompetenciesStrong client relationship skills and a client centric mindsetAbility to multitask, prioritize and work in a fast paced, demanding and constantly changing environmentSound coaching, performance management and influencing skillsPresentation and facilitation skills with the demonstrated ability to learn and create an atmosphere to motivate others to learnStrong influence and communication skills (written and oral)Ability to work in a matrix environmentCommitted to ongoing personal and professional developmentExcellent PC skills (Windows Operating system, Microsoft Office,



Salesforce)Ability to work independently and with all members of the FC TeamQualificationsUniversity degree with 3-6 years of experience or an equivalent combination of education and experience – degree or college diploma preferredExperience includes coaching, leading and influencing teams, previous experience in the financial services and relationship managementBilingual as requiredWhy join Sun LifeBeing a member of the Sun Life family, a group of people united by our purpose: to help Clients and Employees achieve lifetime financial security and live healthier livesA friendly, collaborative and inclusive cultureA collaborative and interactive team environmentBeing part of our journey in developing the next greatest digital experienceWorking together, sharing common values and encouraging growth and achievementSalary Range60,000/60 000 - 97,000/97 000Job CategorySales - Distribution SupportPosting End Date17/06/2026EEO and InclusivityDiversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to [email protected] are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.#J-18808-Ljbffr

📌 Resource Team Leader - C$60,000 - C$97,000 A Year (Winnipeg)
🏢 Sun Life
📍 Winnipeg