General Manager – Canada (GM FCM Canada)FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and Recent York. Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.About the OpportunityStep into a high-impact leadership role as General Manager – Canada with FCM Travel, where you’ll shape the future of corporate travel across the region. This is your opportunity to drive profitable growth, elevate client success, and lead a high-performing team in delivering FCM’s premium service proposition. You’ll play a critical role in expanding market share, embedding Meetings & Events, and strengthening FCM’s position as a trusted partner. If you are a commercially driven leader with a passion for operational excellence and people development, this role offers a powerful platform to make your mark.Key ResponsibilitiesLead and drive the strategic direction, financial performance, and operational excellence of the regionDeliver profitable revenue growth across managed travel, project travel, and Meetings & Events (M&E)Champion and embed M&E as a key growth lever across the client baseOwn regional operations, proactively identifying and resolving issues to protect client outcomes and profitabilityPartner with internal and external stakeholders to deliver scalable, best-in-class client experiencesCollaborate across Account Management, Sales, Technology, Onboarding, and M&E to drive efficiencies and productivityLead commercial reviews, ensuring profitability, compliance, and long-term client valueStrengthen and grow senior client relationships, positioning FCM as a strategic partnerDevelop and execute regional business plans aligned to revenue, profit, retention, and NPS targetsSupport the sales function through pipeline development, client referrals,



and participation in pitches and RFPsEnsure CRM data accuracy and leverage insights to drive retention and commercial strategyMonitor market trends and competitor activity to maintain FCM’s competitive edgeLead, coach, and develop a high-performing team, fostering a culture of accountability and growthCreate a psychologically safe, inclusive, and high-performing team environmentRepresent FCM at industry events to enhance brand presence and market credibilityContribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.Other duties and tasks as assignedExperience & QualificationsProven leadership experience in corporate travel or a related industryStrong commercial acumen with demonstrated P&L ownershipDeep knowledge of corporate travel (air, hotel, ground) and Meetings & EventsExperience driving revenue growth, client retention, and profitabilityStrong stakeholder management and senior client relationship skillsExperience supporting sales efforts, including RFPs and client presentationsProficiency in CRM systems, reporting tools, and financial systemsDemonstrated ability to lead cross-functional collaboration and operational excellenceStrong coaching, mentoring, and people development capabilityAbility to manage competing priorities and drive high execution standardsExperience analyzing market trends and competitive positioningWork Perks! - What’s in it for youHave fun: At the heart of everything we do at Flight Centre is a desire to have fun.Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.Love for travel:



We were founded by people who wanted to travel and want others to do the same.Personal connections: We are a big business founded on personal relationships.Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives such as Diversity Day, Employee Resource Groups, DEI education, and inclusive recruitment protocols.A career, not a job: We offer genuine opportunities for people to grow and evolve.We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold‑certified office spaces, and 1 paid Volunteer Day per calendar year.Benefits IncludeGenerous paid time off policyTravel perks/discountsHealth & Wellness Programs and Employee Financial Wellness ServicesNational/International Award Nights and ConferencesGroup benefits including extended health care, dental and vision, gender affirming care, fertility careInsurance including life, AD-DD, critical illness, long term disabilityEmployee Assistance ProgramRRSP/RPP with matchingTuition Reimbursement ProgramEmployee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditionsGlobal career opportunities in a network of brands and businessesLocationCITY, CanadaFor this position, we anticipate offering an annual salary of $150,000 - $170,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.This posting reflects an active vacancy that we are currently seeking to fill.We welcome applications from candidates with diverse experiences.We are committed to providing a barrier‑free pathway throughout our recruitment process. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected] thank all candidates for their interest; however, only those selected to continue in the process will be contacted.#J-18808-Ljbffr

📌 Fcm - General Manager, Canada - Toronto, On - C$150,000 - C$170,000 A Year (Winnipeg)
🏢 FCM Travel
📍 Winnipeg