Position ResponsibilitiesSupport engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders in a 75% billable capacityAdvise customers in their efforts to take advantage of the ServiceNow to improve their business processesGuide customers in completing required documentation such as business requirement workbooks for technical aspects of the solutionDraft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving themProvide ad‑hoc oversight/training for the customer’s future system administrators throughout the engagementLead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources developmentProvide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customizationBe an expert in ServiceNow platform capabilities, and guide project team in scripting, workflows, and integrations best practicesPrepare customer‑facing deliverables focused on the technology and be responsible for quality of configured/developed solutionJuggle multiple and complex projects/initiativesPromote continuous improvement practices for delivery/engagement materialsSupport specific sales activities when requiredProvide training and mentoring to other members of the Crossfuze Delivery team upon requestMaintain 75% billable utilization targetWhat You Bring5+ years of experience implementing, configuring, and customizing ServiceNow4+ years of experience with common web technologies and networking (e.G. XML, HTML, AJAX, CSS, HTTP, TCP/IP,



etc.)Ability to work remotely and with remote resources as neededAbility to understand and implement complex end‑user requirementsAbility to effectively organize work across multiple projectsStrong understanding of ITIL methodologies, IT architecture, JavaScript and web software design principalsWorking knowledge of relational databasesAbility to prioritize, manage, and refine the project backlog, ensuring that stories are well‑defined and ready for developmentExcellent communication and interpersonal skills, with the ability to interact effectively with clients and team membersA deep understanding of at least 4 product lines’ principles and best practices and the ability to deliver high‑quality solutions that meet customer needs and industry standardsServiceNow System Administrator Certification (required)ServiceNow Application Developer Certification (required)BenefitsFlexible remote work optionsAdditional PTO day for mental healthCompetitive paid time offHalf‑day FridaysPaid maternity and paternity leave for biological birth and adoptionNewborn, adoption and fertility assistanceCompetitive training & development programsExtended Healthcare PlanGroup RRSP with employer match10 days toward bereavement leavePremium subscription to the Calm app for every employee and 5 additional people of the employee’s choiceAnticipated Compensation RangeThe anticipated compensation range for this position is $150,000‑170,000CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential current employee including years of experience, training and education, geographic location, and other factors.Equal Employment OpportunityOur organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.#J-18808-Ljbffr

📌 Principal Technical Consultant (Abbotsford) - C$150,000 - C$170,000 A Year (Winnipeg)
🏢 Crossfuze
📍 Winnipeg