The intake department coordinates the activities of the Centre's Intake & Support and Stabilization programs, and to provide both indirect and direct services. This includes assessment, group facilitation, case management, the coordination of activities in the department, participation in the planning, development, building external partnership and evaluation of the department. The department also does administration related to treatment-matching including the review and interpretation of assessment information, and completion of documentation related to client admissions.Position PurposeThe Supervisor, Intake provides access to a continuum of services at the Centre including engagement, assessment, stabilization, and treatment matching. The role offers direct support to women in each of these service areas as needed, coordinates daily activities of the Intake Department.ResponsibilitiesServiceOversee the screening, intake and enrollment process for women contacting the centreCoordinate and monitor referrals and linkages as appropriate, e.G. withdrawal management, etcLiaise with referral agencies to facilitate admissions, outreach and maintain an effective admission processReview and oversee the preparation of support letters and reports as necessaryManage day-to-day operations of the programProvide leadership, coordination and support to the intake team to enhance continuity and quality of careCollaborate with Director to discuss job performance and establish professional goalsEnsure accurate maintenance of statistics,



documentation including clinical notes on CaseWorks and other reportsParticipate in ongoing staff development and personal learning as agreed to in performance reviewsSupport development and implementation of programming e.G. Centralisation of intake in collaboration with the Director and in line with the Agency strategic objectivesCollaborate to develop programming in line with evidence-informed and best practicesImplement and maintain qualified practice standardsRecommend, participate in the development of and manage the implementation of policies and procedures within the departmentRepresent the Jean Tweed Centre in the communityEstablish collaborative relationships with community partners and stakeholders as appropriate to further the Centre's missionOn-call requirements on a rotational basisOrganizationalConduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centred and anti-oppressive practicesAbide by the Occupational Health and Safety Act, and work in a manner that is safe,



reporting incidents immediately to direct supervisorAdhere to the policies and procedures of The Jean Tweed CentrePerform other duties as assigned in order to meet the overall goals and objectives of The Jean Tweed CentreMaintain a client service orientation including learning about/addressing client needs and concernsWork collaboratively including respect others, sharing information, consulting and celebrating shared successesDemonstrate accountability by holding self responsible and following through on commitmentsSupport inclusion and equity by respecting others, embracing diversity and addressing oppressionCommit to continuous learning through professional development, giving and receiving constructive feedback and applying new skillsRequirementsBachelor's Degree or Diploma in Social Work, Nursing (RPN) or relevant field, or an equivalent combination of education and experience.Previous experience in case management and conducting comprehensive assessmentsMinimum 2-4 years' experience in related fieldApproach to leadership consistent with organizational valuesKnowledge and understanding of women's issues, particularly as they relate to women with substance use, mental health and/or gambling concernsExcellent decision-making, problem-solving and conflict/crisis management skillsExcellent interpersonal skills, with the ability to build positive and collaborative working relationships with individuals and teamsStrong computer skills including working knowledge of Microsoft Office SuiteExcellent oral and written communication skillsExcellent individual and group supervisory skillsAdministrative, project management and program development skillsAbility to facilitate groups and educational sessionsBenefitsLife InsuranceAD&D (Accidental Death & Dismemberment)Long-Term Disability (LTD)Extended Health CareDental CoverageEmployee Assistance Program (EAP)#J-18808-Ljbffr

📌 Supervisor, Intake (Toronto)
🏢 The Jean Tweed Centre
📍 Toronto