Eaton’s ES AMER PCS division is currently seeking a Customer Success Specialist to join our EatonCare team. This permanent hybrid position is based out of our Burlington, ON Eaton and offers benefits from day one.The expected annual salary range for this role is $60,000 - $73,000 per year.Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.Join Our Team: Making a Difference at EatonWho we are : Eaton’s Electrical Sector is a global leader in providing innovative electrical solutions. We power the world around us, including our homes, schools, hospitals, retail stores, factories, data centers, and more.You will be part of theEatonCareCanada team, committed to providing exceptional customer service to all our customers, from answering to their enquiries to assisting with their concerns in a qualified and timely manner.Joining EatonCare Canada means being part of a dynamic and supportive team that is committed to professional growth and development. As a Customer Success Specialist, you will not only leverage your customer service skills in a fast‑paced environment but you will have the opportunity to build a knowledge of the electrical industry, preparing you for a successful career in Eaton.Position OverviewResponsible for providing support to Eaton customers, distributors, end users, potential future customers and Field Sales mostly located in British Columbia with technical support and product, delivery, pricing, claims/returns and program information. The incumbent will also manage customer orders, including order entry and order changes, and will expedite orders and shipments with operations.ESSENTIAL FUNCTIONS:Serve as a key point contact for all product related activities that are handled through the EatonCare Customer Service Centre (pre‑order/present‑order/post‑order)Provide telephone support for order entry, order expedites, special shipments as well as any other inquiries related to shelf‑good productsEnter new orders from customers through multiple order entry systems, emphasizing error‑free order management and same‑day order entry. Enter changes and cancellations from customers through multiple order entry systems,



using established business rulesProvide product selection and identification for new applications, as well as cross reference for old‑to‑new and for competitors’ productsMaintain accurate customer information, validate price, verify order terms and conditions, confirm routing rules, and enter shipment, quantity and date informationProactively communicate in a timely manner with external customers about order verification, status, pricing and shipment status. Communicate with supply chain to verify lead times, schedule customer orders according to delivery needs and communicate special handling requestsManage orders in a fast‑paced, changing environment across multiple business systemsProvide cross‑functional support to logistics, supply chain and warehouses across CanadaApply extensive knowledge of business processes and systems to excel at expedited orders to prevent customer line‑downs or machine downtime; process emergencyand/or expedited orders and shipments in a timely manner; provide product information; and prepare pricequotationsMaintain accurate and organized order files, acknowledgments and customer contact information (including ship‑to addresses)Promote customer satisfaction and achieve cycle‑time reduction through team‑based problem solving. Participate in cross‑functional teams to solve recurring customer issuesQualifications:BASIC REQUIRED QUALIFICATIONS:College diploma or university degree from an accredited institutionMinimum 1 year of customer-facing/customer‑service support experienceAbility to work an 8.5‑hour shift with flexible start times between 9:00 AM and 10:00 AMMust be legally eligible to work in Canada without company sponsorship now and in the futureNo relocation providedPREFERRED QUALIFICATIONS:Bilingual French & English proficiencyKnowledge of Global Vista,



Oracle / Sterling platformsWorking knowledge of BidManager softwareKnowledge of electrical and mechanical components and systemsWhat will make you successful?Ability to multitask and work in a fast‑paced environmentEffective time management and strong analytical skillsExcellent interpersonal skills (verbal and written communication). Communicate with administrative, operations and supervisory staff as requiredProficient in creative problem solving, conflict resolution and managing prioritiesStrong computer skills and highly proficiency in Microsoft Office suite applicationsAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job‑related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.This posting is for an existing vacancy.Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: http://www.Eatoncanada.Ca/EatonCA/OurCompany/Accessibility/index.HtmWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada for more detail. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.#J-18808-Ljbffr

📌 Customer Success Specialist - $60,000 - $73,000 A Year (Winnipeg)
🏢 Eaton
📍 Winnipeg