Drive the future of workforce strategies as the Senior Manager of Workforce Analytics with RBC in Toronto. Focus on optimizing client support through advanced data reporting and analytics.

This position within the Workforce Management Optimization (WMO) team demands strategic leadership in analyzing workforce data and refining resource allocation practices. Collaborate closely with operational data teams and client support managers to deliver concise insight presentations. Your expertise will guide improvements in forecasting and staffing strategies for complex projects across various channels.

Key Responsibilities:



• Lead Agile product ownership for WMO initiatives • Create effective analyses and reports for executives • Support staffing optimization across product groups • Provide key performance and KPI analytics delivery • Develop innovative workforce management solutions

Requirements: • 5+ years in senior leadership impacting partners • Proficient in advanced analytics tools (Excel, SQL) • Solid multitasking and decision-making abilities • Post-graduate degree in related fields • Capability to motivate and develop team members

Champion analytics and innovation in workforce management with RBC, enhancing client experience in Toronto. #J-18808-Ljbffr

📌 Senior Manager of Workforce Analytics at RBC (Winnipeg)
🏢 RBC
📍 Winnipeg