Help Desk Support Technician

Part-Time (up to 20 hours/per week)

Join Us in Supporting People, Strengthening Community

At Community Care Durham (CCD), coordinated networks of volunteers and inter-professional staff, working out of integrated community hubs and other locations, strive to enrich the well-being and quality of life for people wherever they choose to call home. As the largest community support services agency in Durham Region, CCD collaborates with its partners and the broader community to address community issues and support local citizens to achieve their goals to live independently.

Why Join CCD?

At CCD we offer purposeful work, as every role contributes to supporting people and strengthening communities in a supportive environment where compassion drives everything we do.

We are seeking a Help Desk Support Technician to join our Information Technology (IT) team and provide first-line technical support to CCD staff. This position is responsible for responding to day-to-day IT support requests, troubleshooting common technical issues, and assisting staff with hardware, software, accounts, and connectivity needs.

Responsibilities include but not limited to:

IT Support and Troubleshooting

- Provides first line technical support to staff and responds to IT support requests in a timely and professional manner;
- Troubleshoots common hardware, software, network, printer, and connectivity issues;
- Assists staff with computer, monitor, printer, mobile device, and other IT equipment setup and configuration;
- Supports user account access, password resets, and basic permissions issues;
- Escalates issues requiring additional technical expertise to the IT Lead;




- Provides basic guidance to staff on the use of technology and common applications;

Equipment and Software

- Installs, configures, and updates approved software and applications;
- Assists with onboarding and offboarding of staff, including equipment setup and collection, account creation and deactivation;
- Assists with maintaining IT equipment, inventory, and related documentation;
- Imaging and swap laptop & desktops;

Documentation and Security

- Documents support requests, troubleshooting steps, and resolutions;
- Follows CCD's IT security, privacy, and technology policies and procedures;
- Performs other IT-related duties as assigned.

Qualifications required:

- Post secondary education in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience
- Recent graduate or approximately one (1) year of experience in an IT help desk, technical support, or similar role
- Basic understanding of Windows operating systems, Microsoft 365, computer hardware, and common business applications
- Strong troubleshooting and problem-solving skills
- Valuable communication with the ability to explain technical issues in a clear and approachable manner
- Ability to prioritize requests and manage multiple support needs during business hours




- Demonstrated ability to learn new technologies and systems quickly
- Ability to maintain confidentiality and handle user information appropriately
- Valid “G” Ontario driver’s license and access to a safe and reliable access to a vehicle
- Willingness to travel to various CCD locations
- Satisfactory Police Clearance
- Must work in a safe manner and promote the health and safety of all staff, volunteers, clients and the community as outlined within CCD policies
- Sensitivity to the needs of the vulnerable population with disabilities, including challenges in cognition

Compensation: Hourly base rate of $27.00; with an additional 5% in lieu of benefits, and 6% vacation pay Work Location: Main office in Whitby, ON. Travel required to various CCD locations throughout the Durham Region. Mileage reimbursement will be provided according to CCD policies.

Hours of Work: Working hours are between 8:30am – 4:30pm, Monday through Friday. Part-Time (up to 20 hours per week)

*Subject to change

Vacancy Status: This posting is for a new vacancy

Please apply in writing referencing posting #2026-48 outlining qualifications and experience by 4:00pm on

Tuesday September 15, 2026, to

Human Capital, Community Care Durham email: [email protected]

Pay: $27.00 per hour

Expected hours: No more than 20.0 per week

Benefits

- Casual dress
- Employee assistance program
- Mileage reimbursement
- On-site parking

Application question(s):
- Do you have an Ontario Driver's "G" or "G2" license with access to a licensed, reliable and insured vehicle?

Work Location: In person

📌 Help Desk Support Technician (Whitby)
🏢 Community Care Durham
📍 Whitby