Join our team as a Front Desk Agent with a solid sales focus. Manage guest check-ins and check-outs while promoting hotel amenities and services.
As a Front Desk Agent, your primary responsibility is to register guests and handle their requests efficiently. You will be required to understand and execute proper cash handling procedures, while also demonstrating solid knowledge of room options and rates. Encouraging guests to explore additional hotel services through sales-focused communication is vital, as is your cooperation with the housekeeping team to manage room statuses and maintenance requests effectively.
Key Responsibilities:
• Register and check guests into the hotel
• Process check-outs and manage billing accurately




• Employ suggestive selling techniques for upselling services
• Coordinate with housekeeping for maintenance requests
• Ensure the front desk area remains tidy and organized
Requirements:
• Comprehensive understanding of room types and features
• Proven skills in cash handling and credit checks
• Proficient telephone and guest interaction skills
• Sales-oriented approach with a passion for hospitality
• Knowledge of safety and emergency protocols
Achieve guest satisfaction by leveraging your selling skills and maintaining a welcoming front desk setting.
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📌 Front Desk Agent with Sales Focus (Banff)
🏢 Canadian Rocky Mountain Resorts
📍 Banff