ABOUT OUR ORGANIZATION:

The Mark Preece Family House (MPFH) provides a welcoming place to stay, compassionate support and a sense of community for patients and caregivers of loved ones receiving medical care in a Hamilton hospital. As a 24/7 organization, we provide families with a safe, comfortable and supportive environment whenever they need us. Our team offers a warm welcome, practical support and a sense of community during what can be an incredibly difficult and uncertain time.

ROLE SUMMARY:

The Housekeeper is responsible for maintaining a high standard of cleanliness throughout guest rooms and common areas of the House. A clean and well-maintained space helps families feel cared for and provides a sense of comfort and normalcy during what can be a very difficult time in their lives.

The Housekeeper works both independently and as part of a team, demonstrating attention to detail, reliability, initiative, and a respectful approach when interacting with families, guests, staff, and volunteers.

A Housekeeping Checklist is provided to guide daily, weekly, and routine cleaning responsibilities and to ensure that House standards are consistently maintained.

KEY RESPONSIBILITIES:

- Maintain a clean, comfortable, welcoming, and safe environment throughout the House for families, guests, staff, and volunteers.
- Clean and maintain guest rooms and common areas, including kitchens, dining and family spaces, washrooms, hallways, offices, and other shared spaces.
- Complete daily, weekly, and periodic housekeeping duties in accordance with the Housekeeping Checklist and established standards.
- Perform routine cleaning and sanitation tasks, including vacuuming, sweeping, mopping, dusting, disinfecting, and cleaning surfaces, fixtures, furniture, floors, and other areas as required.
- Prepare guest rooms following check-out and ensure they are clean,



organized, and ready for next family.
- Maintain laundry areas and ensure linens, towels, cleaning products, and other housekeeping supplies are clean, organized, and adequately stocked.
- Respond promptly to spills, messes, and other immediate housekeeping needs, and report maintenance concerns, damage, or safety issues to the appropriate staff.
- Follow all housekeeping, health and safety, sanitation, and infection-prevention policies and procedures.
- Interact with families, guests, volunteers, and staff in a friendly, respectful, compassionate, and professional manner, while respecting the privacy and dignity of those staying at the House.
- Work cooperatively with housekeeping volunteers and provide assistance or direction as needed to maintain House standards.
- Support other House operations and perform other related duties as required.

EXPERIENCE/QUALIFICATIONS: Education & Experience

- High school diploma or equivalent.
- Previous housekeeping, cleaning, hospitality, healthcare, or related experience is an asset.
- Previous experience working in a setting where compassion, confidentiality, and respectful interaction with clients or guests is significant is an asset.

Skills and Attributes

- Dependable, punctual, and reliable.
- Positive, friendly, and team-oriented, with a willingness to contribute to a supportive and respectful workplace.
- Takes pride in maintaining a clean, organized, and welcoming environment,



with strong attention to detail.
- Able to follow established procedures, checklists, and cleaning standards.
- Takes initiative and is able to identify and address tasks that need to be completed.
- Able to work independently with minimal supervision and effectively as part of a team.
- Strong organizational and time-management skills.
- Comfortable interacting with families, guests, staff, and volunteers in a warm, respectful, and compassionate manner.
- Demonstrates a strong sense of responsibility and commitment to the mission and values of The Mark Preece Family House.

ADDITIONAL REQUIREMENTS:

- Ability to work a flexible schedule that may include evenings, weekends and statutory holidays.
- Ability to safely perform the physical requirements of the position, including standing and walking for extended periods; bending, reaching, kneeling and stretching; lifting and carrying cleaning supplies and equipment; and performing repetitive tasks such as vacuuming, mopping, dusting and cleaning bathrooms.
- Clear vulnerable sector police check required.

The Mark Preece Family House is committed to providing an inclusive and accessible environment. Accessibility accommodations are available throughout the recruitment process upon request. Only those selected for an interview will be contacted.

This posting is for a current vacancy.

Pay: $19.00 per hour

Benefits

- On-site parking

Application question(s):
- Before applying, please note that this is a hands-on housekeeping role, and cleaning is the primary focus of the position. We are looking for someone who genuinely enjoys cleaning, notices the little details, and takes pride in creating a clean, welcoming environment for our families. What interests you about this type of work?

Work Location: In person

📌 Housekeeper/Cleaner (Canada)
🏢 Mark Preece Family House]
📍 Canada