At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.Live boldly. Work with heart. Stay moved.This role is about more than taking orders – it’s about setting the tone for a truly luxurious in-room dining experience while leading the standard for others to follow. As Lead In-Room Dining Server, you are the voice, guide, and first point of contact for every guest, while also acting as a key quality control presence within the team. You ensure every interaction, order, and delivery reflects precision, consistency, and the highest level of service.Calm, attentive, and highly observant, you understand that exceptional service begins the moment a guest engages with you. As a mentor, you guide and develop team members in real time, reinforcing best practices, building confidence, and fostering a culture of accountability and excellence.Start Date:June 2026Contract Type:Full-TimePay Rate:$17 per hourKey ResponsibilitiesReceive and manage In-Room Dining (IRD) orders with professionalism, warmth, and precisionGuide guests through menus, offering thoughtful recommendations and pairingsTranslate guest needs into well-paced,accurateservice executionCommunicate VIPs, dietary restrictions, and special requests to kitchen and beverage teamsSupport curated breakfast journeys, elevated private dining,



and luxury add-onsAct as a quality control checkpoint before orders are dispatchedSupport training and mentoring of IRD ServersMaintain composure, clarity, and consistency during high-volume periodsOperational ExcellenceCoordinate closely with kitchen and beverage teams to ensure smooth order flowEnsure timing, accuracy, and presentation standards are met for every in-room deliveryMaintain cleanliness, organization, and readiness of IRD order-taking stationsQualificationsWhat You BringStrong communicationand guest engagement skillsExperience in fine dining, luxury service, or elevated hospitality environmentsAbility to read guests and adapt tone and service style accordinglyDeep menu knowledge and confidence in upselling thoughtfullyAlbertaProServeCertificate requiredCalm, organized, and detail-oriented approachBonus If You BringPrior IRD experience in luxury hotels or resortsExperience mentoring or training service teamsKnowledge of food and beverage pairings, including wine and specialty beveragesComfort working independently witha high levelof technical accuracyWho You AreYou are accurate, patient, and thoughtful. You value structure, accuracy, and doing things correctly, every time. You thrive in an environment where attention to detail and composure are essential, and where your guidance can shape a guest’s experience from the first interaction.You are reliable, observant, and supportive,



ensuring that guests feel confident and cared for, while the IRD team operates seamlessly. Guests trust your expertise and clarity, knowing that every order is handled with accuracy, warmth, and attention to detail.At Parker’s Table, your guidance ensures every in-room dining experience is delivered with calm confidence and luxury-led care. Guide with precision. Work with intention. Stay moved.Physical DemandsContinuous standing and walking for extended periodsFrequent lifting and carrying of trays, linens, or service items (up to 11lbs / 5kg; occasional up to 22lbs / 10kg)Frequent bending, reaching, and fine motor movementsAbility to maintain composure and accuracy in a fast-paced, detail-oriented environmentVisa Requirements:Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Additional InformationComprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affidation for full time permanent status employees after 3 months.Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.One complimentary buffet meal per shift in our staff cafeteria.#J-18808-Ljbffr

📌 Lead In-Room Dining Server - $17 An Hour (Winnipeg)
🏢 The Rimrock
📍 Winnipeg