Inside Sales & Customer Service Representative

North Atlantic Supplies Inc. – St. John’s, NLFull-Time Position

North Atlantic Supplies Inc. is seeking a motivated, organized, and customer-focused Inside Sales & Customer Service Representative to join our team.

This position plays an important role in supporting our customers and sales activities. The successful candidate will be responsible for preparing quotations, communicating with customers, following up on sales opportunities, and completing submissions through customer electronic procurement and vendor portals.

Key Responsibilities

● Prepare accurate and timely customer quotations and pricing proposals.

● Respond to customer inquiries by telephone and email.

● Follow up on outstanding quotations and sales opportunities.

● Maintain regular contact with existing customers and assist in developing new customer relationships.

● Receive and process customer requests for pricing, product information, availability, and delivery.

● Complete and submit quotations, bids, tenders, invoices, and other required documentation through customer electronic procurement and vendor portals.

● Monitor electronic portals for new opportunities, requests for quotation (RFQs), purchase orders, submission deadlines, and customer communications.

● Ensure all required documentation is complete and submitted accurately and on time.

● Work with suppliers to obtain current pricing, availability, specifications, and delivery information.

● Maintain organized electronic records of quotations, customer correspondence, purchase orders, and supporting documentation.





● Follow up with customers regarding quotation status, purchasing decisions, and future requirements.

● Coordinate with purchasing, accounting, warehouse, and management to ensure customer requirements are met.

● Assist with identifying new sales opportunities within existing and prospective customer accounts.

● Maintain a high standard of professionalism and customer service.

Qualifications & Skills The ideal candidate will have:

● Previous experience in inside sales, customer service, sales administration, purchasing, or a related role.

● Strong computer skills and the ability to learn and work efficiently with multiple electronic systems and customer portals.

● Excellent written and verbal communication skills.

● Strong attention to detail, particularly when preparing quotations and electronic submissions.

● Excellent organizational and time-management skills.

● Ability to manage multiple quotations, deadlines, and customer requests simultaneously.

● Confidence communicating with customers and suppliers by telephone and email.

● Strong follow-up skills and a willingness to actively pursue outstanding quotations and sales opportunities.

● Experience with Microsoft Office, particularly Outlook, Word, and Excel.

● Experience with industrial, marine,



commercial fishing, safety, or related products would be considered an asset.

● Experience working with corporate or government procurement portals would be considered an asset.

What We Are Looking For

We are looking for someone who is organized, dependable, proactive, and sales-oriented. This is not simply an order-entry position. The successful candidate should be comfortable developing customer relationships, following up on quotations, identifying opportunities, and taking responsibility for ensuring submissions and customer requests are completed accurately and on time.

The ability to take ownership of a quotation from the initial customer request through follow-up and eventual purchase order will be an important part of this position.

What We Offer

● Full-time, permanent employment.

● Competitive compensation based on experience.

● A professional and established local business environment.

● Opportunity to develop robust knowledge of industrial and commercial products.

● An important role within a team where initiative, accuracy, and customer relationships are valued.

To Apply

Please submit your résumé along with a brief cover letter outlining your relevant sales, customer service, quotation, and electronic portal experience.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: From $45,000.00 per year

Benefits

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Inside Sales Representative (St. John's)
🏢 North Atlantic Supplies
📍 St. John's