We are looking for a highly motivated IT Support Helpdesk Technician to join our team. The ideal candidate will provide technical support to our clients, troubleshoot IT issues, and ensure smooth operations of computer systems, networks, and software applications. This role requires excellent problem-solving skills, strong communication abilities, and a customer-first mindset.

Key Responsibilities:

- Provide first-level technical support for hardware, software, and networking issues via phone, email, or remote access.
- Troubleshoot and resolve issues related to Windows, Mac OS, and Linux operating systems.
- Set up and configure computers, printers, mobile devices, and other IT equipment.
- Install, update, and maintain software applications and security patches.
- Manage user accounts, passwords, and access permissions in Microsoft 365, Active Directory, and other platforms.
- Assist with troubleshooting network connectivity issues (Wi-Fi, VPN, routers, switches).
- Document issues and solutions in a ticketing system to ensure timely resolution and follow-up.
- Provide training and guidance to end-users on best IT practices.
- Escalate complex technical issues to senior IT staff when necessary.
- Maintain IT asset inventory and ensure proper tracking of hardware/software resources.
- Assist with onboarding and offboarding employees by setting up IT equipment and access.
- Monitor system performance and perform routine maintenance to prevent downtime.

Requirements & Qualifications:

- 1+ years of experience in IT support, helpdesk, or technical support roles.




- Strong knowledge of Windows, Mac OS, and basic networking concepts.
- Experience with troubleshooting Microsoft 365, Active Directory, and common business applications.
- Understanding of network troubleshooting (IP configurations, DNS, DHCP, firewalls, VPNs).
- Familiarity with remote desktop tools such as TeamViewer, AnyDesk, or RDP.
- Excellent problem-solving and communication skills.
- Ability to work independently and prioritize tasks effectively.
- Customer-oriented with a proactive approach to resolving IT issues.

Preferred Skills:

- Experience with cloud platforms (Azure, AWS, or Google Cloud).
- Familiarity with IT security best practices and endpoint protection tools.
- Basic knowledge of scripting (PowerShell, Bash, or Python).
- Experience supporting VoIP phone systems and conferencing tools (Zoom, Microsoft Teams).

Job Types: Full time, Part-time, Permanent, Fixed term contract Pay: From $25.00 per hour

Benefits

- On-site parking

Application question(s):
- Have you provided remote IT support using tools like TeamViewer, AnyDesk, or Remote Desktop?
- Do you have experience setting up and configuring new workstations, printers, and peripherals?
- Are you open to on-call or after-hours IT support if needed?
- What's Your LinkedIn profile link? (Requiered)

Experience:
- Microsoft 365: 1 year (required)
- Microsoft Windows Server: 1 year (required)
- DNS: 1 year (required)
- Web Domains: 1 year (required)

Willingness to travel:
- 50% (required)

Work Location: In person

📌 IT Support Helpdesk Technician (Mississauga)
🏢 ExaSystems Development
📍 Mississauga