Fashion Biz is seeking an experienced IT Support Specialist to join our Technical Services team in Burnaby, BC.

This hands-on role provides first-line support across our business applications, IT systems and infrastructure. A major focus will be supporting Microsoft Dynamics 365 Business Central, including user support, sales and purchase order processes, system testing and report creation.

This is a fully office-based position and is not remote or hybrid.

Compensation: $70,000–$75,000 per year, depending on experience.

Key responsibilities

- Provide first-line technical support through Freshdesk, including logging, prioritizing and resolving support tickets.
- Support Microsoft Dynamics 365 Business Central users and troubleshoot application and process-related issues.
- Assist with testing related to the Business Central ERP implementation.
- Support sales and purchase order processing, including order entry, tracking and issue resolution.
- Create, maintain and troubleshoot Business Central reports using native reporting tools, Excel and Power BI.
- Administer Active Directory user accounts, groups, permissions and access requests.
- Support Remote Desktop Services, including connectivity and user-session issues.
- Troubleshoot basic LAN, Wi-Fi and network-printer issues.
- Set up, configure and troubleshoot PCs, laptops, software and other end-user equipment.
- Coordinate warranty claims and technical escalations with vendors.
- Support Warehouse Management System users and troubleshoot operational issues.
- Document problems, solutions and procedures within the IT knowledge base.
- Escalate complex or unresolved issues to the Technical Services Manager.
- Contribute to the continuous improvement of IT systems and support processes.

Required skills and experience:
- Previous experience in an application support,



helpdesk or technical support role.
- Hands-on experience supporting Microsoft Dynamics 365 Business Central.
- Experience supporting sales and purchase order processes within Business Central.
- Experience creating or maintaining reports using Business Central, Excel or Power BI.
- Working knowledge of Active Directory administration.
- Good general networking and printer-support knowledge.
- Robust PC hardware and software troubleshooting skills.
- Experience using Freshdesk or a comparable helpdesk platform.
- Strong written and verbal communication skills.

Preferred experience:
- Experience supporting a Warehouse Management System; Manhattan SCALE experience is highly regarded.
- Experience supporting Remote Desktop Services.
- Experience with Microsoft Dynamics 365 Customer Engagement.

The successful candidate will be:
- A quick learner who is comfortable working with new systems and processes.
- Proactive, practical and genuinely interested in solving problems.
- Detail-oriented when diagnosing and documenting issues.
- A clear communicator who asks questions when requirements are unclear.
- Calm, patient and customer-focused when supporting end users.
- Reliable and willing to take ownership of issues through to resolution.
- Comfortable working independently and collaboratively.

Requirements:
- Legally entitled to work in Canada.
- Able to commute reliably to our Burnaby office.
- Available to work in the office each scheduled working day.

To apply, please submit a résumé outlining your Microsoft Dynamics 365 Business Central and technical-support experience. Pay: $60,000.00-$75,000.00 per year

Benefits

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 IT Support Specialist – Microsoft Dynamics 365 Business Central (Burnaby)
🏢 Fashionbiz
📍 Burnaby