Established in 2012, Flint Learning Solutions specializes in delivering on-the-job activities seamlessly integrated into your regular workflow, enhancing your existing training programs. Our solution strategically addresses specific behaviors and corporate challenges. We use Machine Learning and Artificial Intelligence to create personalized learning experiences that adapt to how people actually work.The RoleWe’re hiring a Customer Success Coordinator (Implementation) to support the onboarding and implementation of new and existing clients. This is a hands‑on, client‑facing role focused on coordinating the onboarding and launch of custom training programs and guiding clients through the early stages of delivery.As a growing software company, we’ve refined our onboarding process over the past year. This role focuses on executing a proven playbook, coordinating multiple client initiatives at once, and ensuring customers are set up for success from day one.
You’ll work closely with senior Customer Success leadership and elevate more complex or strategic work as needed.What You’ll DoCoordinate and manage the onboarding of recent clients from signed contract to go‑liveLead kickoff calls and guide clients through a defined onboarding and implementation processAct as the main point of contact for clients during onboarding, keeping stakeholders aligned and on trackManage multiple client initiatives at once, tracking timelines, milestones, and follow‑upsTroubleshoot basic setup issues and coordinate with internal teams when neededSupport existing clients on repeat engagements, helping ensure smooth and consistent deliveryWork closely with senior Customer Success team members on more complex or non‑standard implementationsHelp document and improve onboarding processes as the company growsWhat We’re Looking For2 years of experience in customer success,