POSITION LOCATION: OWEN SOUNDDEPARTMENT: INFORMATION TECHNOLOGYUNION AFFILIATION: OPSEU – HPDSTATUS: PART-TIMEREASON TO POST: DIRECT REPLACEMENTWAGE RATE: $30.49 - $35.15Reporting to the Manager, the Support Analyst is responsible for providing first‑contact problem solving of information systems issues. The Support Analyst is responsible for supporting sites within GBIN as well as monitoring of WAN/LAN, performance of system back‑ups and contacting vendors as appropriate. Additional responsibilities include coordinating/monitoring user access control and security, conducting testing of IT programs and processes and special projects as assigned.Qualifications / Skills / Abilities:BSW:Bachelor’s degree in Social Work and membership in the Ontario College of Social Workers and Social Service Workers (OCSWSSW)MHC-B:Bachelor’s degree in Social Work, Psychology or a related health or Social Service fieldCurrent registration in good standing with the College of Registered Psychotherapists of Ontario (CRPO)Both:3 Year degree or diploma in Computer Science or equivalent experienceMinimum 1yr Help Desk experience in an IT service environmentCustomer service focusAbility to troubleshoot and probe to conduct accurate analysis of issuesKnowledge of computer operations,



system and network monitoring, hardware and softwareOperational experience, including ongoing monitoring and corrective and preventative follow‑upsKnowledge of health industry standards for Electronic Information securityAbility to follow procedures and document problemsAbility to work independently with little supervisionDemonstrated ability to work under pressure, prioritize and deal with multiple conflicting demandsAvailability for shift workDemonstrated ability to attend work on a regular basisRecent satisfactory performance and attendance recordAdherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a protected workplace free of violence and harassmentAdvocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudesPreferred:Experience and current appropriate certification in Microsoft, AIX or Oracle and Cerner#J-18808-Ljbffr

📌 Support Analyst – It 272-26 - C$30.5 - C$35.1 An Hour - Part Time (Winnipeg)
🏢 brightshores
📍 Winnipeg