The Customer Care Representative is responsible for ensuring total customer satisfaction from the customer master file set up through to delivery and credit processing. This includes developing and maintaining positive customer relations by resolving issues, responding to inquiries that may arise, and coordinating with various functions within the Prescription Medicine and/or Animal Health Divisions to ensure that customer requests are handled appropriately and in a timely manner.Burlington, ON – Office Based (Hybrid). Minimum 12‑month full‑time contract.ResponsibilitiesProvide bilingual customer service support to the business (Prescription Medicine and/or Animal Health, as assigned).Provide primary support for all incoming customer service calls, ensuring accurate recording, processing, maintenance and follow‑up on customer service related issues/requests such as return material authorization, product complaints, orders, credits, service items, free goods, and problem resolution (e.G. failed EDI transactions, shipping issues, pricing discrepancies). Calls may come via phone, fax, EDI or e‑mail from external and internal customers.Ensure customer master, list price, and discount pricing are accurately set up and maintained as per business requirements.Act as a liaison between customers, internal BICL stakeholders (such as Operations, Medical and PM Sales) and third‑party partners to ensure an appropriate and timely response to customer needs (for Prescription Medicine).Act as a liaison between customers (Canadian Veterinary clinics), and internal BICL stakeholders (such as Marketing, Operations, Regulatory Affairs, Sales and Sales Management) and third‑party partners (Distribution centers)



to ensure an appropriate and timely response to customer needs (for Animal Health).Serve as the primary contact for Canadian Animal Health customers, ensuring the daily delivery of exceptional customer service in a timely and professional manner to maintain a consistent supply of products.Work closely with the Commercial Operations team and internal and external business partners as part of a team-oriented environment.RequirementsUniversity degree or post‑secondary education preferred.For Animal Health: Good working knowledge of veterinary and medical terminology and experience in an Animal Hospital setting is an asset.2 years experience in a Sales or Customer Service role and a professional phone manner.Strong computer skills (ERP systems, MS Applications, databases).Bilingual French/English skills are a requirement.Ability to work independently as well as collaborate effectively with team members.Solution‑driven individual with excellent organizational, analytical and written and oral communication skills.Total RewardsCompetitive total rewards including generous paid time off (vacation, personal days, contingency paid time off for long‑term contract employees), a comprehensive and flexible benefits plan, a Defined Contribution Pension Plan with company matching of RRSPs, an Employee and Family Assistance Plan, employee and leadership development programs, and programs to support overall health and wellness.Salary range: $67,000 - $89,400. Compensation dependent on performance, relevant experience and competency.Boehringer Ingelheim Canada is committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.Boehringer Ingelheim Canada does not use artificial intelligence to screen, assess or select applicants in the recruitment process.Applications accepted until June 4, 2026.#J-18808-Ljbffr

📌 Customer Care Representative (12 Month Contract) - C$67,000 - C$89,400 A Year (Winnipeg)
🏢 Boehringer Ingelheim Canada
📍 Winnipeg