HIRING: L3 Support – Pega

Work Model: Hybrid – 2–4 Days Onsite

Role Overview

We are looking for an experienced Pega L3 Production Support Engineer with strong KYC / Digital Banking experience to handle complex production incidents, RCA, defect management, and application troubleshooting.

Key Responsibilities

• Own end-to-end L3 incident resolution through ServiceNow and ensure SLA compliance

• Perform deep troubleshooting across Pega, Java/Spring Boot, APIs, integrations, and databases

• Use Splunk for log analysis and Dynatrace/DataDog for performance monitoring and RCA

- Monitor and troubleshoot batch jobs, schedulers, queue processors, listeners, and application health

• Manage defects through JIRA/JTFM , including RCA documentation and driving fixes to closure

- Participate in daily defect triage and align production issues with backlog items
- Support standard, emergency, and release-related changes
- Collaborate with L2, Development, Infrastructure, and vendor teams
- Maintain runbooks,



KT documents, and audit-compliant documentation
- Identify monitoring gaps, alert-tuning opportunities, and automation improvements

Mandatory Skills

✅ Strong Pega Platform experience – CSA/PCSA or equivalent

✅ Pega troubleshooting: Tracing, Clipboard, Rules Debugging, Job Schedulers, Queues

✅ Strong Java / Spring Boot troubleshooting experience

✅ Splunk – log queries, analysis & dashboards

✅ Dynatrace / DataDog – RCA, dashboards & alerting

✅ Robust L3 Production Support experience

✅ ServiceNow – Incident / Problem / Change Management

✅ JIRA / JTFM defect management

✅ Strong RCA and MTTR management experience

✅ KYC / Know Your Customer domain experience

✅ Digital / Pega application support experience

Interested candidates Please share your updated resume to [email protected]

📌 Support – Pega (Ontario)
🏢 Siri Infosolutions
📍 Ontario