The Tech Services Coordinator provides front-line technology support for patrons and staff, coordinates technology-based programs and education, and maintains the library’s technology infrastructure in collaboration with Parkland Regional Library. (Applications submitted through indeed will not be considered, please see submission guidelines below)

​Responsibilities:

Patron Education

- Develops and delivers technology-based programs for a variety of audiences, including youth, adults, and seniors.
- Provides one-on-one help, and troubleshooting support to help patrons and staff build digital literacy and confidence using technology.
- Prepares or adapts learning materials for programs, or helps hire volunteer or paid instructors.
- Facilitates all technology needs for room bookings and trains users as needed.
- Facilitates and collaborates in the education of staff in technology-related matters as requested.
- Works with marketing and other programming staff to ensure technology programs are promoted and accessible to the community, including website maintenance for assigned programs.
- Connects with community groups to provide networking opportunities and coordinate outreach programs.

​Technology Maintenance:

- Performs regular updates on public and staff computers, including all program updates as required in consultation with our regional library tech support.
- Maintains and installs new technology and prepares them for public use and installs and repairs machines with hardware issues under the direction of our regional library tech support where possible.
- Ensures staff and patrons are trained for effective use of new technology and communicates changes regularly to all staff.




- Repairs and troubleshoots computer problems for patrons and staff as required.
- Responsible for maintaining the technology inventory and ensuring documentation of processes, passwords, and system configurations.
- Recommends budget considerations to the Library Manager annually or as needed.
- Manages the 3D printing program, ensuring orders are printed, patron education is implemented and staff are trained and informed.

Qualifications:

- Experience teaching, training, or supporting people with technology, with the ability to explain technical concepts clearly and patiently.
- Ability to work effectively with a wide range of ages and abilities, from children and teens to adults and seniors.
- Strong group facilitation and classroom-management skills, including the ability to plan and deliver engaging technology programs for children and youth.
- Strong practical knowledge of computers, mobile devices, Microsoft Office/LibreOffice, basic networking, and common technology, with demonstrated troubleshooting skills.
- Ability to quickly learn new technologies and independently solve problems, while recognizing when additional technical support is required.

​Assets:

- Experience with coding, Minecraft, 3D printing, maker technologies, gaming, or other technology-based teaching.
- Previous experience in a library, school, community organization, technology-support, or public-service workplace.

​Apply with Resume & Cover Letter to: Lesley Moody, Library Manger [email protected]

Subject: Tech Services Coordinator Application

(Applications submitted through indeed will not be considered)

Pay: $26.97-$31.26 per hour

Expected hours: 30.0 per week

Advantages

- Wellness program

Work Location: In person

📌 Library Tech Services Coordinator (Olds)
🏢 Olds Municipal Library
📍 Olds