Desktop Support – Mac (Contract)

Minimum 8+ years experience required to provide overall hardware and software support to employees and incoming new hires.

The role will include weekly reporting, inventory management, and other administrative tasks as needed. The candidate must provide optimum customer service and adapt quickly in a highly dynamic environment. Travel between offices may be required (up to 150 miles).

Responsibilities

• Image and install software on Windows and Apple laptops/desktops, including iMac (installations, moves, additions, and changes) and provide remote support.
• Troubleshoot post‑deployment issues on Windows, Macintosh and other platforms.
• Printer break‑fix, installation, disposal, redeployment, and asset reclaim.
• Coordinate data backup and recovery.
• Hardware refresh, warranty and out‑of‑warranty repair and replacement.
• Spare parts management.
• Audio and video support including health checks.
• Inventory and asset management – depot operations.
• Coordinate with external vendors for dispatch support.
• Identify and resolve hardware and software application conflicts.
• Open and close service requests, manage classification, assignment, tracking, and completion of requests or incidents.
• Perform asset tagging and enter all incoming equipment into the asset management system.
  
  
  
  
• Collaborate with cross‑functional teams to onboard incoming new hires and ensure hardware is properly assigned and updated in the system.
• Provide weekly reports on physical inventory counts and record weekly outflows of hardware equipment.
• Work with external suppliers to schedule repairs for damaged or malfunctioning hardware.
• Ensure that resolutions are consistent with company standards and policies.

Requirements / Qualifications

• Prefer 3‑5 years IT experience, including technical training.
• Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite.
• Experience imaging Windows 10 OS.
• Basic networking concepts (TCP/IP, Windows Networking, Ethernet).
• PC‑based word processing, presentation, and e‑mail software proficiency.
• PC‑based spreadsheet skills sufficient to develop formulas, complete calculations across multiple worksheets, and use functions.
• Willingness to work extended hours or a modified schedule to support planned activities or emergency situations.
• Outstanding customer service and interpersonal skills.
• Excellent organizational skills and ability to prioritize tasks among many competing requests.
• Experience working in or supporting a call center or help desk workplace.
• MCP and/or A+ certifications.
• Aptitude for learning.
• Excellent oral and written communication skills.
• Ability to work in teams and in a team environment.

Legal requirement: This is an equal opportunity employer.