We are looking for an IT Support Analyst for a full time permanent engagement. Role is hybrid in Downtown Toronto.

Key Responsibilities
Provide timely technical support through helpdesk tickets, email, phone, and in-person requests.
Support users across multiple domestic and international offices, including remote support.
Troubleshoot, configure, maintain, repair, and deploy Mac and Windows computers, mobile devices, printers, phones, and peripherals.
Provide technical support and training for macOS, Windows, and business applications.
Administer end-user accounts using Active Directory, Microsoft 365, and Google Workspace/G Suite.
Troubleshoot Wi-Fi, LAN, TCP/IP, DNS, VLAN, and other network connectivity issues.
Set up, track, and troubleshoot desk phones and related connectivity.
Diagnose technical issues and determine when escalation to other IT teams or business stakeholders is required.
Support Windows Server technologies and virtualized environments.
Maintain robust documentation and follow established IT service and support procedures.

Qualifications
College diploma,



university degree in IT, or 1–2 years of relevant IT support experience.
Strong hands-on experience supporting Windows and macOS environments.
Knowledge of Active Directory, Microsoft 365, and Google Workspace.
Understanding of networking concepts including TCP/IP, DNS, VLAN, Wi-Fi, and LAN.
Knowledge of Windows Server technologies.
Familiarity with VMware and virtualization.
Excellent communication and interpersonal skills with a strong customer-service mindset.
Strong analytical, troubleshooting, and problem-solving abilities.
Highly organized with the ability to prioritize multiple requests in a rapid-paced setting.
Ability to work independently with minimal supervision and collaborate effectively with IT and business teams.

Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.

📌 It Support Analyst Toronto
🏢 Infotek Consulting
📍 Toronto