Key Responsibilities: Customer Service: Provide qualified and courteous service, addressing customer concerns and offering tailored solutions.

Troubleshooting & Problem Resolution: Diagnose truck equipment issues and collaborate with technicians for timely resolution.

Service Recommendations: Offer detailed advice on repairs, maintenance, and upgrades for truck equipment and accessories.

Appointment Coordination: Schedule and manage service appointments, ensuring efficiency and minimal wait times.

Documentation & Record-Keeping: Maintain accurate records of customer interactions, service requests, and work performed.

Pricing & Quoting: Provide transparent pricing estimates and explain cost breakdowns to customers.

Customer Follow-Up: Ensure customer satisfaction by following up after service and addressing any concerns.

Product Knowledge & Training:



Stay updated on industry trends and attend training to enhance expertise.

Collaboration: Work closely with internal teams to streamline operations and improve customer service.

Compliance & Safety: Adhere to company policies and safety regulations.

Parts Identification & Ordering: Assist customers in identifying and ordering the correct parts, manage inventory, and track orders.

Technical Assistance: Offer guidance on installation, maintenance, and troubleshooting of equipment.

Warranty Claims: Support customers with warranty claims and liaise with suppliers to resolve issues.

Shipping & Receiving: Assist with incoming and outgoing shipments, ensuring accuracy and proper documentation.

Required Skill Profession

Customer Service / Support

📌 Parts & Service Coordinator Ontario
🏢 Équipements Twin ltée - Toronto
📍 Ontario