As a important member of the operations team, the dispatcher will be in charge of organizing, monitoring, and upholding all dispatch tasks in order to optimally assist A&G; Operations.
This will include providing support in a fast paced, high call volume office setting and will assist in completing operational tasks all while proactively communicating integral information between drivers, dispatchers and customers in a timely and accurate manner.
Job Duties:
Assist with the coordination and execute the daily dispatch plan to ensure accuracy and efficiency of work.
Co-ordinate and efficiently dispatch and schedule drivers on a day to day basis.
Answer and record all emergency and non-emergency calls in a timely manner.
Various types of Data Entry tasks in multiple software systems such as Infield Clipboard, Geotab, Lytx and Fleetio Go.
Effectively oversee the route of field units and track delivery status of products.
Support Operations Manager with receiving and dispatching orders when required.
Provides administrative assistance to team as required.
Reporting to Dispatch Supervisor.
Requirements:
2+ years’ experience with understanding in a dispatch/call center environment.
Advanced computer skills- Outlook, Excel, Word.
Strong attention to detail.
Very organized, with excellent multi-tasking and problem solving skills.
Excellent customer service/communication skills.
Strong work ethic and positive team attitude.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Work Conditions:
Able to work well under pressure.
Overtime as required.
working extended hours.
Schedule:
10 hour shift
Monday to Saturday
Afternoon shift
Overtime
Weekend availability a must
Job Types: Full-time, Permanent
Pay: $23.00-$26.00 per hour
Perks:
Casual dress
Company pension
Extended health care
Life insurance
In office parking